What are the next steps after a Primary Support Provider has determined their customer has encountered a product defect?
A. The Primary Support Provider should inform their customer that the defect will probably be addressed in the next major product release.
B. The Primary Support Provider should contact IBM Customer Support to ask if a fix is available.
C. The customer should contact IBM Customer Support to ask if a fix is available
D. The Primary Support Provider should review available fixes and, if one is found, provide it to their customer, without IBM escalation.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Who is responsible for granting and denying the Primary Support Providers access to the SR tool?
A. Any nominated Contact at the Primary Support Provider
B. IBM Customer Support
C. The Primary Support Providers Site Technical Contact
D. IBM Inside Sales
正解:C