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質問 1：
Which process would you MOST expect to be involved in the management of underpinning contracts?
A. Supplier management
B. Change management
C. Service catalogue management
D. Release and deployment management
正解：A
質問 2：
In service design, which term describes services, technologies and tools?
A. People
B. Products
C. Processes
D. Partners
正解：B
質問 3：
Which of the following is service transition planning and support NOT responsible for?
A. Prioritizing conflicts for service transition resources
B. Maintaining policies, standards and models for service transition activities and processes
C. Coordinating the efforts required to manage multiple simultaneous transitions
D. Detailed planning of the build and test of individual changes
正解：D
質問 4：
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
A. A service design package (SDP)
B. A service option
C. A service charter
D. A service transition package (STP)
正解：A
質問 5：
Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring
A. All of the above
B. 1, 2 and 3 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
正解：A
質問 6：
What is the CORRECT definition of service management?
A. A group of events that meet the demand from customers for services that they receive
B. A set of specialised organisational capabilities for delivering value to customers in the form of services
C. A group of people that manages services to fulfil the needs of users and customers
D. A set of specialised assets for transitioning services into the live operational environment
正解：B
質問 7：
Which service lifecycle stage provides the following values to the business?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：D
質問 8：
What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?
A. The knowledge to manage organization processes and people
B. The complete collection of all data and data repositories in the organization
C. The contextual awareness to provide strong common sense judgement
D. The complete collection of all process management structures in the organization
正解：C
Which process would you MOST expect to be involved in the management of underpinning contracts?
A. Supplier management
B. Change management
C. Service catalogue management
D. Release and deployment management
正解：A
質問 2：
In service design, which term describes services, technologies and tools?
A. People
B. Products
C. Processes
D. Partners
正解：B
質問 3：
Which of the following is service transition planning and support NOT responsible for?
A. Prioritizing conflicts for service transition resources
B. Maintaining policies, standards and models for service transition activities and processes
C. Coordinating the efforts required to manage multiple simultaneous transitions
D. Detailed planning of the build and test of individual changes
正解：D
質問 4：
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
A. A service design package (SDP)
B. A service option
C. A service charter
D. A service transition package (STP)
正解：A
質問 5：
Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring
A. All of the above
B. 1, 2 and 3 only
C. 1, 3 and 4 only
D. 2, 3 and 4 only
正解：A
質問 6：
What is the CORRECT definition of service management?
A. A group of events that meet the demand from customers for services that they receive
B. A set of specialised organisational capabilities for delivering value to customers in the form of services
C. A group of people that manages services to fulfil the needs of users and customers
D. A set of specialised assets for transitioning services into the live operational environment
正解：B
質問 7：
Which service lifecycle stage provides the following values to the business?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：D
質問 8：
What does the term "Wisdom" represent within the Data-to-Information-to-Knowledge-to- Wisdom (DIKW)?
A. The knowledge to manage organization processes and people
B. The complete collection of all data and data repositories in the organization
C. The contextual awareness to provide strong common sense judgement
D. The complete collection of all process management structures in the organization
正解：C
及川** -
過去問でどのくらいの結果が出るか楽しみです。
ITILFNDの問題を解きながら解説も理解できるので学び易いと思います。EXIN好き