1280 お客様のコメント
質問 1：
Which service lifecycle stage supports the creation of a portfolio of quantified services?
A. Service level management
B. Service strategy
C. Service design
D. Service operation
正解：B
質問 2：
Which of the following are basic concepts used in access management?
A. Personnel, electronic, network, emergency, identity
B. Physical, personnel, network, emergency, service
C. Normal, temporary, emergency, personal, group
D. Rights, access, identity, directory services, service/service components
正解：D
質問 3：
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Continual service improvement
B. Service transition
C. Service design
D. Service operation
正解：C
質問 4：
Which of the following is the best definition of IT service management?
A. A complete set of all the documentation required to deliver world class services to customers
B. The implementation and management of quality IT services that meet business needs
C. Technical implementation of supporting IT infrastructure components
D. An internal service provider that is embedded within a business unit
正解：B
質問 5：
Which of the following identifies the purpose of service transition planning and support?
A. Ensure that all service transitions are properly authorized
B. Provide overall planning for service transitions and co-ordinate the resources they require
C. To define testing scripts to ensure service transitions are unlikely to ever fail
D. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
正解：B
質問 6：
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 7：
Which one of the following is NOT part of the service design stage of the service lifecycle?
A. Measuring the effectiveness and efficiency of service design and the supporting processes
B. Producing quality, secure and resilient designs for new or improved services
C. Designing and maintaining all necessary service transition packages
D. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
正解：C
質問 8：
Which of the following BEST describes a problem?
A. The cause of two or more incidents
B. A serious incident which has a critical impact to the business
C. The cause of one or more incidents
D. An issue reported by a user
正解：C
Which service lifecycle stage supports the creation of a portfolio of quantified services?
A. Service level management
B. Service strategy
C. Service design
D. Service operation
正解：B
質問 2：
Which of the following are basic concepts used in access management?
A. Personnel, electronic, network, emergency, identity
B. Physical, personnel, network, emergency, service
C. Normal, temporary, emergency, personal, group
D. Rights, access, identity, directory services, service/service components
正解：D
質問 3：
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Continual service improvement
B. Service transition
C. Service design
D. Service operation
正解：C
質問 4：
Which of the following is the best definition of IT service management?
A. A complete set of all the documentation required to deliver world class services to customers
B. The implementation and management of quality IT services that meet business needs
C. Technical implementation of supporting IT infrastructure components
D. An internal service provider that is embedded within a business unit
正解：B
質問 5：
Which of the following identifies the purpose of service transition planning and support?
A. Ensure that all service transitions are properly authorized
B. Provide overall planning for service transitions and co-ordinate the resources they require
C. To define testing scripts to ensure service transitions are unlikely to ever fail
D. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
正解：B
質問 6：
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 7：
Which one of the following is NOT part of the service design stage of the service lifecycle?
A. Measuring the effectiveness and efficiency of service design and the supporting processes
B. Producing quality, secure and resilient designs for new or improved services
C. Designing and maintaining all necessary service transition packages
D. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
正解：C
質問 8：
Which of the following BEST describes a problem?
A. The cause of two or more incidents
B. A serious incident which has a critical impact to the business
C. The cause of one or more incidents
D. An issue reported by a user
正解：C
山口** -
学習教材は有効です。そして、合格率は高いです。やはり高い的中率がありますよね。