What are the ITIL guiding principles used for?
A. To identify activities that an organization must perform in order to deliver a valuable service
B. To direct and control an organization
C. To help an organization make good decisions
D. To ensure that an organization's performance continually meets stakeholders' expectations
正解:C
質問 2:
Which of these should be logged and managed as a problem?
A. A user requests delivery of a laptop
B. A monitoring tool detects a change of state for a service
C. Trend analysis shows a large number of similar incidents
D. 'Continual improvement' needs to prioritize an improvement opportunity
正解:C
質問 3:
Which statement about emergency changes is CORRECT?
A. Emergency changes must be fully documented before authorization and implementation
B. Emergency changes should be authorized and implemented as service requests
C. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
D. The testing of emergency can be eliminated in order to implement the change quickly
正解:C
質問 4:
How does a service consumer contribute to the reduction of disk?
A. By managing server hardware
B. By communicating constraints
C. By managing staff availability
D. By paying for the service
正解:B
質問 5:
Which is a service request?
A. Requesting investigation of a degraded service
B. Requesting information about how to create a document
C. Requesting a workaround for an issue
D. Requesting an enhancement to an application
正解:B
Murakami -
先日ご迷惑をかけて申し訳ございません。
昨日幸いに試験に合格しました。
ありがとうございました。