1229 お客様のコメント
質問 1：
Which statement about a service value stream is CORRECT?
A. It is a value chain activity
B. It uses prescriptive inputs and outputs
C. It is used to provide governance
D. It integrates practices for a specific scenario
正解：D
質問 2：
What does 'change enablement' PRIMARILY focus on?
A. Changes to skills and competencies
B. Changes to service levels
C. Changes to organizational structure
D. Changes to products and services
正解：D
質問 3：
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
A. The ability to discover and respond to failure earlier
B. Understanding the customer's perception of value
C. Standardization of practices and services
D. Understanding the current state and identifying what can be reused
正解：A
質問 4：
What should a release policy include?
A. The naming convention and expected frequency of each type of release
B. The roles and responsibilities for incident and problem resolution
C. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
D. The process owner and process manager for each type of release
正解：A
質問 5：
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
A. measured
B. rewarded
C. managed
D. defined
正解：C
質問 6：
What is a cause, or potential cause, of one or more incidents?
A. An incident
B. A configuration item
C. A problem
D. A workaround
正解：C
質問 7：
What is used to link activities within the service value chain?
A. Service level agreements
B. Service desk
C. Opportunity, demand and value
D. Inputs, outputs and triggers
正解：D
質問 8：
Which gives a user access to a system?
A. Service provision
B. Service requirement
C. Service agreement
D. Service consumption
正解：A
質問 9：
In which case would a problem be logged as part of the problem identification?
A. When a user reports an unplanned service interruption
B. After receiving of error information from a supplier
C. After a workaround is identified and documented
D. When the cause is identified but not resolved
正解：B
Which statement about a service value stream is CORRECT?
A. It is a value chain activity
B. It uses prescriptive inputs and outputs
C. It is used to provide governance
D. It integrates practices for a specific scenario
正解：D
質問 2：
What does 'change enablement' PRIMARILY focus on?
A. Changes to skills and competencies
B. Changes to service levels
C. Changes to organizational structure
D. Changes to products and services
正解：D
質問 3：
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
A. The ability to discover and respond to failure earlier
B. Understanding the customer's perception of value
C. Standardization of practices and services
D. Understanding the current state and identifying what can be reused
正解：A
質問 4：
What should a release policy include?
A. The naming convention and expected frequency of each type of release
B. The roles and responsibilities for incident and problem resolution
C. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
D. The process owner and process manager for each type of release
正解：A
質問 5：
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
A. measured
B. rewarded
C. managed
D. defined
正解：C
質問 6：
What is a cause, or potential cause, of one or more incidents?
A. An incident
B. A configuration item
C. A problem
D. A workaround
正解：C
質問 7：
What is used to link activities within the service value chain?
A. Service level agreements
B. Service desk
C. Opportunity, demand and value
D. Inputs, outputs and triggers
正解：D
質問 8：
Which gives a user access to a system?
A. Service provision
B. Service requirement
C. Service agreement
D. Service consumption
正解：A
質問 9：
In which case would a problem be logged as part of the problem identification?
A. When a user reports an unplanned service interruption
B. After receiving of error information from a supplier
C. After a workaround is identified and documented
D. When the cause is identified but not resolved
正解：B
Kawazono -
ITILFND_V4独学者はぜひ参考にしたい内容だなって実感しました。メリハリよくITILFND_V4を学習することができます。