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質問 1：
What should a release policy include?
A. How request for changes (RFCs) are approved for software releases in the IT production environment.
B. Roles and responsibilities for updating the configuration management database (CMDB.
C. Criteria and authorization to exit early life support and handover to the service operation function.
D. Roles and responsibilities across all the service transition processes.
正解：D
質問 2：
How should entries in the CSI register be categorized?
A. Based on priority, urgency and impact to the business and to all its stakeholders
B. Based on IT service name, cost to the business and expected outcomes to the customer
C. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
D. Based on best improvement opportunities in the organization to achieve a competitive advantage
正解：C
質問 3：
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 4：
Which one of the following is it the responsibility of supplier management to negotiate and agree?
A. Service level agreements (SLAs)
B. The service portfolio
C. Operational level agreements (OLAs)
D. Third-party contracts
正解：D
質問 5：
Which Functions are included in IT operations management?
A. Network management and application management
B. IT operations control and facilities management
C. Facilities management and release management
D. Technical management and change management
正解：B
質問 6：
. Which is the CORRECT description of an outcome?
A. The prediction of the future demand requirements for an activity, process or IT service
B. The inputs that trigger an action for an activity, process or IT service
C. The result of carrying out an activity, following a process, or delivering an IT service
D. The design and development of the activities that make up a process or IT service
正解：C
What should a release policy include?
A. How request for changes (RFCs) are approved for software releases in the IT production environment.
B. Roles and responsibilities for updating the configuration management database (CMDB.
C. Criteria and authorization to exit early life support and handover to the service operation function.
D. Roles and responsibilities across all the service transition processes.
正解：D
質問 2：
How should entries in the CSI register be categorized?
A. Based on priority, urgency and impact to the business and to all its stakeholders
B. Based on IT service name, cost to the business and expected outcomes to the customer
C. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
D. Based on best improvement opportunities in the organization to achieve a competitive advantage
正解：C
質問 3：
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
A. 1 and 3 only
B. All of the above
C. 2 and 3 only
D. 1 and 2 only
正解：B
質問 4：
Which one of the following is it the responsibility of supplier management to negotiate and agree?
A. Service level agreements (SLAs)
B. The service portfolio
C. Operational level agreements (OLAs)
D. Third-party contracts
正解：D
質問 5：
Which Functions are included in IT operations management?
A. Network management and application management
B. IT operations control and facilities management
C. Facilities management and release management
D. Technical management and change management
正解：B
質問 6：
. Which is the CORRECT description of an outcome?
A. The prediction of the future demand requirements for an activity, process or IT service
B. The inputs that trigger an action for an activity, process or IT service
C. The result of carrying out an activity, following a process, or delivering an IT service
D. The design and development of the activities that make up a process or IT service
正解：C
沢田** -
ITIL-F一発合格しました。問題集を何冊か購入しましたが、内容的には良かったと思います。