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質問 1：
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：C
質問 2：
Which process works with incident management to ensure that security breaches are detected and logged?
A. Continual Service improvement
B. Service level management
C. Change management
D. Access Management
正解：C
質問 3：
Which one of the following is the BEST description of a relationship in service asset and configuration management?
A. Defines how version numbers should be used in a release
B. Defines which software should be installed on a particular piece of hardware
C. Describes how the configuration items (CIs) work together to deliver the services
D. Describes the topography of the hardware
正解：C
質問 4：
What does the continual service improvement (CSI) approach enable a business to achieve?
A. It keeps the communication going within the business.
B. It helps the stakeholders understand their customers.
C. It dictates the way the business interacts with external suppliers.
D. It helps the business in making decisions on improvement initiatives.
正解：B
質問 5：
What is a RACI model used for?
A. Recording configuration items
B. Defining roles and responsibilities
C. Monitoring services
D. Performance analysis
正解：B
質問 6：
Which one of the following do major incidents require?
A. Less urgency
B. Separate procedures
C. Less documentation
D. Longer timescales
正解：B
Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：C
質問 2：
Which process works with incident management to ensure that security breaches are detected and logged?
A. Continual Service improvement
B. Service level management
C. Change management
D. Access Management
正解：C
質問 3：
Which one of the following is the BEST description of a relationship in service asset and configuration management?
A. Defines how version numbers should be used in a release
B. Defines which software should be installed on a particular piece of hardware
C. Describes how the configuration items (CIs) work together to deliver the services
D. Describes the topography of the hardware
正解：C
質問 4：
What does the continual service improvement (CSI) approach enable a business to achieve?
A. It keeps the communication going within the business.
B. It helps the stakeholders understand their customers.
C. It dictates the way the business interacts with external suppliers.
D. It helps the business in making decisions on improvement initiatives.
正解：B
質問 5：
What is a RACI model used for?
A. Recording configuration items
B. Defining roles and responsibilities
C. Monitoring services
D. Performance analysis
正解：B
質問 6：
Which one of the following do major incidents require?
A. Less urgency
B. Separate procedures
C. Less documentation
D. Longer timescales
正解：B
Uchida -
過去問解説もくわしくて、とても勉強しやすい本でした。これ一冊でなんとかなりそう