Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
A. Create an FAQ Knowledge article.
B. Enable Chatter Questions to encourage peer-to-self-service
C. Create a public ''announcement only' group for moderators to address common questions.
D. Deploy a chatbox to address common questions.
E. Create an FAQ rich text component on the Home page.
正解:A,B,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
A. Enable the Contact in Salesforce as a Customer user.
B. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
C. Email the Contact a link to the Self-Registration page for the site.
D. Use Data Loader to add the Contact in Salesforce as a Customer user.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue?
Choose 2 answers
A. The Salesforce Administrator is not assigned a role in Salesforce.
B. The account record associated with the contact record is not enabled as a partner.
C. The Salesforce Administrator is not a member of the Partner Community
D. The Salesforce administrator is not marked as a delegated administrator on the partner account.
正解:B,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
How can records owned by Customer Community users be shared with internal users?
A. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
B. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
C. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Ursa Major Solar is creating an employee experience portal.
Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?
A. By using User criteria and selecting appropriate user fields on CRM objects
B. By using Domain criteria and creating custom domains for each department or role to access the portal
C. By using Profile criteria and selecting the Service profile
D. By using Location criteria and specifying which IP address applies to each department and domain
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamification methods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?
A. Use the Einstein game mechanics feature for implementing gamification.
B. Build flows to implement gamification for community members.
C. Use the Missions feature to assign badges to members automatically.
D. Organize a community event to get ideas for implementing gamification.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Which step does the system administrator have to take to create a partner user?
A. Assign the Gold Partner permission to the user.
B. Select Enable Partner User from the Contact Detail page.
C. Add the user to the All Partner Portal Users public group.
D. Create a partner queue, and add users to it.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals?
Choose 2 answers
A. Industry-specific templates as well as Lightning Bolt solutions are available today.
B. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
C. Industry-specific templates are available today but not Lightning Bolt solutions.
D. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
正解:A,B
解説: (Pass4Test メンバーにのみ表示されます)
質問 9:
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
A. Create a digital experience for agents and an app for employees.
B. Create a digital experience for agents and share the URL with employees.
C. Create a peer-to-peer forum for agents and share the URL with employees.
D. Create a self-service community for agents and an app for employees.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
眞锅** -
安くて読みやすそうという理由だけで購入。Pass4Testのアプリバージョンに助けられました。
一応合格なので…笑)