Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?
A. Create a flow for customers to fill out before initiating Chat.
B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
C. Create a pre-chat form to fill out before initiating Chat.
D. Deploy a unique chat per topic.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
A. AssignPartner Community license to partner users.
B. Only business accounts can be created as partner users
C. Only person accounts can be created as partner users.
D. Assign Customer Community Plus license to partner users.
正解:A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
A. Contact Sales customer Support to enable Person Accounts.
B. Ensure that the Contact field is empty in the registration section.
C. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
D. Ensure that the Account field is empty in the registration section.
正解:A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.
Which step is required in order to use standard profiles in an experience?
A. Customer Community Plus Login Experience license need to be used.
B. Create a permission set with '' Allow standard external profiles' check assign to all external users.
C. Ensure the standard profile have Allow using standard external profiles for self-registration, usercreation, and login' set to True.
D. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
A. HR user profile is only available in Enterprise and Performance Editions with HR permission setlicense.
B. In order to leverage organizational structure, the HR help app must be created in the main org.
C. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
D. HR user profile is only available in Employee Cloud with Employee permission set license.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
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