861 お客様のコメント
質問 1：
Which of the following are basic concepts used in access management?
A. Personnel, electronic, network, emergency, identity
B. Physical, personnel, network, emergency, service
C. Normal, temporary, emergency, personal, group
D. Rights, access, identity, directory services, service/service components
正解：D
質問 2：
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
A. Service Operation
B. Continual Service Improvement
C. Service Design
D. Service Strategy
正解：B
質問 3：
Which one of the following is NOT an aim of the change management process?
A. To ensure that changes are recorded and evaluated
B. To deliver and manage IT services at agreed levels to business users
C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D. To ensure the impact of changes are understood
正解：B
質問 4：
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
A. Strategic, tactical and operational
B. Return on investment (ROI), value on investment (VOI), quality
C. Critical success factors (CSFs), key performance indicators (KPIs), activities
D. Technology, process and service
正解：D
質問 5：
With which process is problem management likely to share categorization and impact coding systems?
A. Capacity management
B. IT service continuity management
C. Incident management
D. Service asset and configuration management
正解：C
Which of the following are basic concepts used in access management?
A. Personnel, electronic, network, emergency, identity
B. Physical, personnel, network, emergency, service
C. Normal, temporary, emergency, personal, group
D. Rights, access, identity, directory services, service/service components
正解：D
質問 2：
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
A. Service Operation
B. Continual Service Improvement
C. Service Design
D. Service Strategy
正解：B
質問 3：
Which one of the following is NOT an aim of the change management process?
A. To ensure that changes are recorded and evaluated
B. To deliver and manage IT services at agreed levels to business users
C. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D. To ensure the impact of changes are understood
正解：B
質問 4：
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
A. Strategic, tactical and operational
B. Return on investment (ROI), value on investment (VOI), quality
C. Critical success factors (CSFs), key performance indicators (KPIs), activities
D. Technology, process and service
正解：D
質問 5：
With which process is problem management likely to share categorization and impact coding systems?
A. Capacity management
B. IT service continuity management
C. Incident management
D. Service asset and configuration management
正解：C
千叶** -
間違った答えはほとんどありません。 以前購入したよりもかなり安いです。