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質問 1：
Availability management is directly responsible for the availability of which of the following?
A. Components and business processes
B. IT services and business processes
C. IT services, components and business processes
D. IT services and components
正解：D
質問 2：
Which of the following can include steps that will help to resolve an incident?
1.Incident model
2.Known error record
A. 1 only
B. 2only
C. Both of the above
D. Neither of the above
正解：C
質問 3：
Which process would maintain policies, standards and models for service transition activities and processes?
A. Release management
B. Capacity management
C. Change management
D. Service transition planning and support
正解：D
質問 4：
Which one of the following is the BEST description of a major incident?
A. An incident which is so complex that it requires root cause analysis before a workaround can be found
B. An incident which has a high priority or a high impact on the business
C. An incident logged by a senior manager
D. An incident which requires a large number of people to resolve
正解：B
質問 5：
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
A. Defining measurable targets
B. Implementing service and process improvements
C. Reviewing measurements and metrics
D. Creating a baseline
正解：A
Availability management is directly responsible for the availability of which of the following?
A. Components and business processes
B. IT services and business processes
C. IT services, components and business processes
D. IT services and components
正解：D
質問 2：
Which of the following can include steps that will help to resolve an incident?
1.Incident model
2.Known error record
A. 1 only
B. 2only
C. Both of the above
D. Neither of the above
正解：C
質問 3：
Which process would maintain policies, standards and models for service transition activities and processes?
A. Release management
B. Capacity management
C. Change management
D. Service transition planning and support
正解：D
質問 4：
Which one of the following is the BEST description of a major incident?
A. An incident which is so complex that it requires root cause analysis before a workaround can be found
B. An incident which has a high priority or a high impact on the business
C. An incident logged by a senior manager
D. An incident which requires a large number of people to resolve
正解：B
質問 5：
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
A. Defining measurable targets
B. Implementing service and process improvements
C. Reviewing measurements and metrics
D. Creating a baseline
正解：A
Nakazawa -
EX0-117試験を受験したのはこれが初めてでこの模擬試験を解いてから望むとベストです。