最新なEXIN EX0-001問題集（424題）、真実試験の問題を全部にカバー！

質問 1：
Availability Management is responsible for availability of the:
A. Services and Business Processes
B. Services, Components and Business Processes
C. Services and Components
D. Components and Business Processes
正解：C

質問 2：
Which of the following are objectives of Service Design?
1) Design Services to satisfy business objectives.
2) Identify and manage risk.
3) Design effective and efficient processes
4) Design a secure and resilient IT infrastructure.
A. 1 Only
B. All of the above
C. 2 and 3 only.
D. 1, 2 and 4 only.
正解：B

質問 3：
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Teams
B. Roles, people or groups
C. Job descriptions
D. Functions
正解：B

質問 4：
What is the BEST description of an operational level agreement (OLA)?
A. A document that describes to a customer how services will be operated on a day-to-day basis
B. An agreement between the service provider and an external organization
C. A document that describes business services to operational staff
D. An agreement between the service provider and another part of the same organization
正解：D

質問 5：
Which of the following statements about communication within Service Operation are CORRECT?
1.All communication must have an intended purpose or resultant action
2.Communication should not take place without a clear audience
A. 2 only
B. 1 only
C. Both of the above
D. None of the above
正解：C

質問 6：
When tan a known error record tie raised?
1.At any time when it would be useful to do so
2.After a workaround has been found
A. 2onty
B. 1 only
C. Both of the above
D. Neither of the above
正解：D

質問 7：
Which of the following sentences BEST describes a Standard Change?
A. A change that is made as the result of an audit
B. A change to the service provider's established policies and guidelines
C. A change that correctly follows the required change process
D. A pre-authorized change that has an accepted and established procedure
正解：D

質問 8：
Which of the following is a responsibility of Supplier Management?
A. Development, negotiation and agreement of contracts.
B. Development, negotiation and agreement of Service Level Agreements.
C. Development, negotiation and agreement of Organizational Level Agreements
D. Development, negotiation and agreement of Service Portfolio
正解：A

質問 9：
Which of the following is NOT a valid objective of problem management?
A. To restore service to a user
B. To manage problems throughout their lifecycle
C. To eliminate recurring incidents
D. To prevent problems and their resultant Incidents
正解：A