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質問 1：
Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?
A. The assigned community user profile does not have Send Email Messages enabled
B. The Community Manager forgot to enable 'Welcome Emails'
C. The Guest Profile does not have Send Email Messages enabled
D. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
正解：B
質問 2：
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
A. Install the collaboration Lightning app, add the app components to the page, and publish.
B. Edit the object page, add the components, and publish.
C. Create an object page, add the components, and publish.
D. Add a page variation, add the components, set the page as active, and publish.
正解：B
質問 3：
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
A. Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers view articles without login.
C. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
正解：A
質問 4：
What are three ways you can maximize engagement within your SalesforceCommunity?
A. Establish Etiquette Rules
B. Frequent Promotions
C. Reputation Points & Levels
D. Measure Community Success
E. Ompany Branding and a Custom Domain
正解：A,C,D
質問 5：
What features are you able to take advantage of in the Topic Management section of the Community Manager?
A. Assign Featured and Navigational Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Create, Merge, Rename and Delete Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only
正解：C
Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?
A. The assigned community user profile does not have Send Email Messages enabled
B. The Community Manager forgot to enable 'Welcome Emails'
C. The Guest Profile does not have Send Email Messages enabled
D. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
正解：B
質問 2：
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
A. Install the collaboration Lightning app, add the app components to the page, and publish.
B. Edit the object page, add the components, and publish.
C. Create an object page, add the components, and publish.
D. Add a page variation, add the components, set the page as active, and publish.
正解：B
質問 3：
Northern Trail Outfitters needs to provide support to all customers in their Customer Community, includingcustomers who have NOT logged in. Currently, customers can only view Knowledge articles if they are logged in.
What should the Salesforce Admin do to make sure that Knowledge articles are visible to unauthenticated users?
A. Update the channel for all Knowledgearticles to include Public as a channel to help customers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers view articles without login.
C. Modify the customer profile to include all Knowledge articles types and fields to help customers view articles without login.
D. Create custom Community pages with components for Knowledge articles and make them available for guest user profiles.
正解：A
質問 4：
What are three ways you can maximize engagement within your SalesforceCommunity?
A. Establish Etiquette Rules
B. Frequent Promotions
C. Reputation Points & Levels
D. Measure Community Success
E. Ompany Branding and a Custom Domain
正解：A,C,D
質問 5：
What features are you able to take advantage of in the Topic Management section of the Community Manager?
A. Assign Featured and Navigational Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Create, Merge, Rename and Delete Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only
正解：C
仲千** -
ぎりぎりでしたが……一応合格
詳細な解説だお気に入りです。内容はCRT-271問題数も増えた感じで内容も充実している