最新なSAP C_TCRM20_73問題集（145題）、真実試験の問題を全部にカバー！

質問 1：
In account management within SAP CRM, by which of the following objects is the number assignment during account creation determined?
Please choose the correct answer.
Response:
A. Account Type
B. Grouping
C. Role
D. Access Types
正解：B

質問 2：
Which of the following are part of CRM e-selling solution?
Please choose the correct answer.
Response:
A. Quotation and Order Management.
B. Customer Self Service.
C. Shopping Basket Management.
D. Interactive Selling and Configuration
正解：C

質問 3：
Which of the following are examples of business transactions in SAP CRM?
There are 3 correct answers to this question.
Response:
A. Appointments/meetings
B. Campaigns
C. Service confirmations
D. Rebate agreements
E. Call lists
正解：A,C,D

質問 4：
The SAP CRM Interaction Centre used the same technology as the SAP CRM Web Client. However the Interaction Centre has some features that are not available in other areas of the CRM Web Client.
Which of the following is one such features.
Please choose the correct answer.
Response:
A. SAP ERP integration.
B. SAP Netweaver Portal integration.
C. Communication Management System (CMS) Integration.
D. BI Integration.
正解：C

質問 5：
Business Roles are the Key to a CRM implementation. What is controlled by the Business roles?
(Choose correct answer)
Response:
A. The layout, technical & functional profiles
B. The role configuration key and the associated PFCG roles
C. Rest all answers are correct
D. The navigation bar profile which in turn defines Work Centre pages, Work Center link groups and direct link groups.
正解：C

質問 6：
What is the difference between 'life cycle' and 'role'?
Please choose the correct answer.
Response:
A. A business partner may have several roles at the same time, but a life cycle stage is the status that the business partner has at a specific point in time.
B. Rest all answers are correct
C. The account life cycle is delivered as a hidden function and must be activated in the UI configuration tool.
D. An account may be assigned several business partner roles, but just one life cycle stage.
正解：B

質問 7：
Which of the following are functional enhancements of the Service Contract that generate follow-up documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:
A. Service Plans
B. Service level agreements
C. Service Orders
正解：A

質問 8：
The objects to be exchanged between CRM and SAP ECC systems can be filtered using filter criteri a. With reference to 'filter criteria' which of the following statements are true?
There are 2 correct answers to this question.
Response:
A. The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for Customizing or condition objects can be set on existing fields.
B. Master Data, Customizing and condition objects can be filtered at the source only.
C. For the initial load toward the SAP R/3 system, there is no filtering of the load objects.
正解：A,C

質問 9：
Which of the following type of condition is not used by CRM actions?
Please choose the correct answer.
Response:
A. Stop Condition
B. Start Condition
C. Schedule Condition
D. Execute Condition
正解：C