質問 1：
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?
A. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
B. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
C. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set "Overwrite Domain Name."
D. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
正解：D
質問 2：
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
A. Avaya Tier 3
B. Avaya Tier 2
C. Third Party Support
D. Business Partners
正解：B
質問 3：
In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze platform?
A. Use Avaya Aura System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.
B. Use Avaya Aura System Manager and navigate to Elements > Breeze > Service Management > Services, and read the version displayed.
C. Use puTTY SSH to the Avaya Breeze platform, login as cust, then execute the swversion - PresenceServices command.
D. Use puTTY SSH to the Avaya Breeze platform, login as cust, then execute the swversion command.
正解：B
質問 4：
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the issue is a common one resolved through an upgrade
B. when the customer issue is not service affecting
C. when the issue for the customer is intermittent
D. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
正解：A
質問 5：
In Avaya Aura 7, how are calls typically routed from Avaya Aura Communication Manager (CM) to Avaya Aura Messaging (AAM)?
A. Using SIP via Avaya Aura Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.
B. Using SIP via Avaya Aura Session Manager (SM), AAM is built as a user with a Communication Profile and registry routing forwards the calls to AAM.
C. Using a direct H323 trunk group between CM and AAM.
D. Using an in-directly routed H.323 trunk group between CM and AAM via Session Manager
正解：A
質問 6：
After you finish the Avaya Breeze installation you notice that the host name is incorrect.
How can you change the hostname in Avaya Breeze ?
A. Using System Manager (SMGR), navigate to Breeze > Server Administration
B. Using SSH client login to the Breeze server and run the command CEnetSetup
C. Using SSH client login to the SMGR server and run the command CEnetSetup
D. Using System Manager (SMGR), navigate to Elements > Routing > SIP Entity
正解：B
質問 7：
In Avaya Aura Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?
A. sysstatus
B. vmstat
C. appstat
D. statapp
正解：D
質問 8：
Which statement about Avaya Tier 2/Business Partners is true?
A. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
B. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
C. They immediately escalate to Tier 3 as issue is encountered.
D. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
正解：B
質問 9：
Refer to the exhibit.
After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.
Avaya support verifies local network connectivity is up and Avaya Aura Messaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.
Based on what is already working, to where can the issue potentially be isolated?
A. routing configuration issues
B. endpoint routing configuration issue
C. interoperability testing
D. network outage
正解：A
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers.
What needs to be changed in SBCE to make this happen?
A. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
B. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
C. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set "Overwrite Domain Name."
D. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
正解：D
質問 2：
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
A. Avaya Tier 3
B. Avaya Tier 2
C. Third Party Support
D. Business Partners
正解：B
質問 3：
In which way can you check the version of Presence Services snap-in installed on the Avaya Breeze platform?
A. Use Avaya Aura System Manager and navigate to Elements > Breeze > Server Administration, and read the version displayed.
B. Use Avaya Aura System Manager and navigate to Elements > Breeze > Service Management > Services, and read the version displayed.
C. Use puTTY SSH to the Avaya Breeze platform, login as cust, then execute the swversion - PresenceServices command.
D. Use puTTY SSH to the Avaya Breeze platform, login as cust, then execute the swversion command.
正解：B
質問 4：
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
A. when the issue is a common one resolved through an upgrade
B. when the customer issue is not service affecting
C. when the issue for the customer is intermittent
D. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
正解：A
質問 5：
In Avaya Aura 7, how are calls typically routed from Avaya Aura Communication Manager (CM) to Avaya Aura Messaging (AAM)?
A. Using SIP via Avaya Aura Session Manager (SM), a dial pattern or regular expression forwards the call to AAM.
B. Using SIP via Avaya Aura Session Manager (SM), AAM is built as a user with a Communication Profile and registry routing forwards the calls to AAM.
C. Using a direct H323 trunk group between CM and AAM.
D. Using an in-directly routed H.323 trunk group between CM and AAM via Session Manager
正解：A
質問 6：
After you finish the Avaya Breeze installation you notice that the host name is incorrect.
How can you change the hostname in Avaya Breeze ?
A. Using System Manager (SMGR), navigate to Breeze > Server Administration
B. Using SSH client login to the Breeze server and run the command CEnetSetup
C. Using SSH client login to the SMGR server and run the command CEnetSetup
D. Using System Manager (SMGR), navigate to Elements > Routing > SIP Entity
正解：B
質問 7：
In Avaya Aura Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?
A. sysstatus
B. vmstat
C. appstat
D. statapp
正解：D
質問 8：
Which statement about Avaya Tier 2/Business Partners is true?
A. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
B. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
C. They immediately escalate to Tier 3 as issue is encountered.
D. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
正解：B
質問 9：
Refer to the exhibit.
After some system maintenance was completed over the weekend, a customer calling from the office states they hear a fast busy when trying to access their voicemail.
Avaya support verifies local network connectivity is up and Avaya Aura Messaging server is registering no alarms. A SIP trace displays a 404 Not Found error message.
Based on what is already working, to where can the issue potentially be isolated?
A. routing configuration issues
B. endpoint routing configuration issue
C. interoperability testing
D. network outage
正解：A
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