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質問 1：
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A. E is a standard vector code for evacuation
B. E is assigned to a VDN that routes calls to an evacuation vector
C. E has a vector variable that is changed when an evacuation is required
D. E has been administered as a Feature Access Code
正解：C
質問 2：
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A. emssve change authorizations; make needed changes to authorization
B. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C. All changes are made in the CM using the change cam proc screen
D. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
正解：B
質問 3：
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A. Service Objective
B. Dynamic Threshold Adjustment
C. Vector queuing priorities
D. Dynamic Queue Position
正解：C
質問 4：
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
A. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
B. From Solaris login as root and use the date command
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
A. The holiday was not administered in the holiday tablet
B. The holiday recording was not functioning properly.
C. An agent forgot to log out.
D. The Communication Manager was down.
正解：A
質問 6：
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A. /etc/hostname. Eri0 and /etc/netmasks
B. /cms/install/net use and /cms/install/netboo.eri0
C. /dev/eri0 and /dev/hostname.eri0
D. /net/eri0 and/net/netmasks
正解：A
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A. E is a standard vector code for evacuation
B. E is assigned to a VDN that routes calls to an evacuation vector
C. E has a vector variable that is changed when an evacuation is required
D. E has been administered as a Feature Access Code
正解：C
質問 2：
A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?
A. emssve change authorizations; make needed changes to authorization
B. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
C. All changes are made in the CM using the change cam proc screen
D. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
正解：B
質問 3：
Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A. Service Objective
B. Dynamic Threshold Adjustment
C. Vector queuing priorities
D. Dynamic Queue Position
正解：C
質問 4：
A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?
A. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
B. From Solaris login as root and use the date command
C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
D. Shutdown the CMS to the ak prompt level and adjust the BIOS time.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
A. The holiday was not administered in the holiday tablet
B. The holiday recording was not functioning properly.
C. An agent forgot to log out.
D. The Communication Manager was down.
正解：A
質問 6：
To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A. /etc/hostname. Eri0 and /etc/netmasks
B. /cms/install/net use and /cms/install/netboo.eri0
C. /dev/eri0 and /dev/hostname.eri0
D. /net/eri0 and/net/netmasks
正解：A
小川** -
今回はPass4Testこのサイトに出会って、6201-1のデモ問題集をチェックしてイイっと思ったから購入して、そして本当に内容もすごく素晴らしかった。そして試験にも合格だ。完璧