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質問 1：
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
A. Contacts %Abandoned
B. Contacts Offered
C. Contacts Answered
D. Contacts Redirected
正解：B
質問 2：
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
A. Click on Aliases
B. Click on Connect to
C. Click on AACC-DATABASE-CCMS
D .Click on Startup
正解：A
質問 3：
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
A. Start or Stop High Availability (HA) System
B. Display status of component services
C. Enable/Disable High Availability (HA) Switchover
D. Shutdown or Start up Contact Center
正解：B
質問 4：
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
A. SIP URI
B. CSTA/TR87 Call ID
C. SIP Call Log ID
D. Customer Phone Number
正解：B,C,D
質問 5：
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
A. All SIP signaling and RTP streams will go to the Active server.
B. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
D. All SIP signalingand RTP streams will go to the active and standby server.
正解：A,B,D
質問 6：
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
A. The call is removedfrom the utility but will remain on the Real-Time Display Report.
B. The call is remove from the utility and from the real -time Display report.
C. The call is removedfrom the Real-Time Display Report and the call is disconnected.
D. The call is disconnectedand you must refresh the real-time Display Report.
正解：D
質問 7：
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
A. Run nslookup from the Windows command line
B. Run nslookup from Windows > Apps > Services
C. nslookup displays the server Hostname and IP Address
D. nslookup displays the fully-qualified Hostname and IP Address of the Target
正解：A,B,C
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
A. Contacts %Abandoned
B. Contacts Offered
C. Contacts Answered
D. Contacts Redirected
正解：B
質問 2：
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
A. Click on Aliases
B. Click on Connect to
C. Click on AACC-DATABASE-CCMS
D .Click on Startup
正解：A
質問 3：
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
A. Start or Stop High Availability (HA) System
B. Display status of component services
C. Enable/Disable High Availability (HA) Switchover
D. Shutdown or Start up Contact Center
正解：B
質問 4：
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs?
(Choose three.)
A. SIP URI
B. CSTA/TR87 Call ID
C. SIP Call Log ID
D. Customer Phone Number
正解：B,C,D
質問 5：
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
A. All SIP signaling and RTP streams will go to the Active server.
B. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
D. All SIP signalingand RTP streams will go to the active and standby server.
正解：A,B,D
質問 6：
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
A. The call is removedfrom the utility but will remain on the Real-Time Display Report.
B. The call is remove from the utility and from the real -time Display report.
C. The call is removedfrom the Real-Time Display Report and the call is disconnected.
D. The call is disconnectedand you must refresh the real-time Display Report.
正解：D
質問 7：
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
A. Run nslookup from the Windows command line
B. Run nslookup from Windows > Apps > Services
C. nslookup displays the server Hostname and IP Address
D. nslookup displays the fully-qualified Hostname and IP Address of the Target
正解：A,B,C
Hariya -
三日前に試験に受けて、無事合格でした。Pass4Testさんあざっす。