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質問 1：
A user reports that any URL entered redirects to the same web page. A technician concludes that the user's computer has been compromised. Which of the following tools would the technician use to resolve the issue?
A. Rogue antivirus
B. Anti-malware
C. System restore
D. Last known good configuration
正解：B
質問 2：
Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages?
A. Web server
B. File server
C. WINS server
D. Proxy server
正解：D
質問 3：
A network administrator has moved several users' folders to a different server. After mapping to the new shared drive, the users can access each other's' files. Which of the following could be the cause of this issue?
A. Network segmentation
B. File fragmentation
C. Administrator permissions
D. File permissions
正解：D
質問 4：
A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?
A. Acknowledge the customer's input, but follow another course of action.
B. Follow the customer's prescribed course of action.
C. Explain why the customer's prescribed course of action is incorrect.
D. Convince the customer to take a better course of action to resolve the issue.
正解：A
質問 5：
After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer's antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss of the user's data?
A. Run System Restore
B. Reinstall Windows with the Repair Option
C. Reinstall Windows on top of itself
D. Run System File Checker
正解：A
A user reports that any URL entered redirects to the same web page. A technician concludes that the user's computer has been compromised. Which of the following tools would the technician use to resolve the issue?
A. Rogue antivirus
B. Anti-malware
C. System restore
D. Last known good configuration
正解：B
質問 2：
Which of the following network hosts would MOST likely provide the services needed to allow client access to Internet web pages?
A. Web server
B. File server
C. WINS server
D. Proxy server
正解：D
質問 3：
A network administrator has moved several users' folders to a different server. After mapping to the new shared drive, the users can access each other's' files. Which of the following could be the cause of this issue?
A. Network segmentation
B. File fragmentation
C. Administrator permissions
D. File permissions
正解：D
質問 4：
A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?
A. Acknowledge the customer's input, but follow another course of action.
B. Follow the customer's prescribed course of action.
C. Explain why the customer's prescribed course of action is incorrect.
D. Convince the customer to take a better course of action to resolve the issue.
正解：A
質問 5：
After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer's antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss of the user's data?
A. Run System Restore
B. Reinstall Windows with the Repair Option
C. Reinstall Windows on top of itself
D. Run System File Checker
正解：A
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