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質問 1：
The current status of a problem record is tracked in the State field. Each state has a label, value and constant.
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
A. 104.ProblemState.STATES.FIX_IN_PROGRESS
B. 104
C. "Fix in Progress"
D. ProblemState.STATES.FIX_IN_PROGRESS
正解：D
質問 2：
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?
A. Modify the choice list to include only the appropriate group types
B. Add a UI action to provide an error message if the Network CAB group is selected
C. Add Dictionary Override to specify the Incident group Reference Qualifier
D. Add a UI action to hide the Network CAB group from the list
正解：C
質問 3：
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
A. Item Admins
B. Item Owners
C. Editors
D. Authors
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
A. catalog_admin
B. user_criteria_admin
C. catalog_manager
D. catalog_editor
正解：A,B
質問 5：
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Reverse UI Policy if conditions are false
D. Setting a variable to read-only
正解：B
質問 6：
When using the Email Client, what is the difference between an Email Template and a Quick Message?
A. Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot
B. Email Templates are included with ITSM; Quick Messages are new with Machine Learning
C. Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user
D. Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role
正解：C
The current status of a problem record is tracked in the State field. Each state has a label, value and constant.
This example is for Fix in Progress state:
Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?
A. 104.ProblemState.STATES.FIX_IN_PROGRESS
B. 104
C. "Fix in Progress"
D. ProblemState.STATES.FIX_IN_PROGRESS
正解：D
質問 2：
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change The Network CAB group record has the Group type: Change What could you do on the incident form, for the Assignment Group field, to resolve this issue?
A. Modify the choice list to include only the appropriate group types
B. Add a UI action to provide an error message if the Network CAB group is selected
C. Add Dictionary Override to specify the Incident group Reference Qualifier
D. Add a UI action to hide the Network CAB group from the list
正解：C
質問 3：
When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?
A. Item Admins
B. Item Owners
C. Editors
D. Authors
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
A. catalog_admin
B. user_criteria_admin
C. catalog_manager
D. catalog_editor
正解：A,B
質問 5：
Which of the following cannot be defined or set through a Catalog UI Policy?
A. Setting a variable to mandatory
B. Apply a requirement to all form views
C. Reverse UI Policy if conditions are false
D. Setting a variable to read-only
正解：B
質問 6：
When using the Email Client, what is the difference between an Email Template and a Quick Message?
A. Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot
B. Email Templates are included with ITSM; Quick Messages are new with Machine Learning
C. Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user
D. Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role
正解：C
桑原** -
CIS-ITSM試験の成績に満足しています。初めてCIS-ITSM学習教材のような高品質な商品を購入しました。