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質問 1：
Which of the following would be an example of prohibited content?
A. Malicious cookie
B. Unwanted pop-up
C. Detected virus
D. Third party proxy sites
正解：D
質問 2：
A user is currently running Windows XP Media Center 32-bit and wants to upgrade to Windows Vista. An in-place upgrade is required. Which of the following versions can be used to accomplish this?
A. Windows Vista Business 64-bit
B. Windows Vista Home Basic
C. Windows Vista Home Premium
D. Windows Vista Ultimate 64-bit
正解：C
質問 3：
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?
A. Test the theory
B. Implement preventative measures
C. Establish a plan of action
D. Establish a theory of probable cause
正解：D
質問 4：
Which of the following is the correct arrangement of the data pairs in a T568B wire pattern? (Select TWO).
A. Orange & orange/white on pins 4 & 5
B. Orange & orange/white on pins 1 & 2
C. Green & green/white on pins 3 & 6
D. Blue & blue/white on pins 4 & 5
E. Brown & brown/white on pins 1 & 2
正解：B,C
質問 5：
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?
A. Speak very slowly when replying to the customer.
B. Frequently paraphrase what the caller is saying.
C. Repeat what is being said multiple times so that the customer can understand exactly what to do.
D. Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
正解：B
質問 6：
A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the technician do? (Select TWO).
A. Re-image the hard drive
B. Allow the user to continue working
C. Turn off PC
D. Check for viruses
E. Document time/date for later reference
F. Prevent users from accessing the PC
正解：E,F
質問 7：
Which of the following laptop components will MOST likely need replacing within the first three years of use?
A. Battery
B. Processor
C. Backlight
D. Memory
正解：A
質問 8：
Older video cards used S-video to output to a TV. This standard has been replaced by:
A. FireWire.
B. coaxial.
C. SCSI.
D. HDMI.
正解：D
Which of the following would be an example of prohibited content?
A. Malicious cookie
B. Unwanted pop-up
C. Detected virus
D. Third party proxy sites
正解：D
質問 2：
A user is currently running Windows XP Media Center 32-bit and wants to upgrade to Windows Vista. An in-place upgrade is required. Which of the following versions can be used to accomplish this?
A. Windows Vista Business 64-bit
B. Windows Vista Home Basic
C. Windows Vista Home Premium
D. Windows Vista Ultimate 64-bit
正解：C
質問 3：
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?
A. Test the theory
B. Implement preventative measures
C. Establish a plan of action
D. Establish a theory of probable cause
正解：D
質問 4：
Which of the following is the correct arrangement of the data pairs in a T568B wire pattern? (Select TWO).
A. Orange & orange/white on pins 4 & 5
B. Orange & orange/white on pins 1 & 2
C. Green & green/white on pins 3 & 6
D. Blue & blue/white on pins 4 & 5
E. Brown & brown/white on pins 1 & 2
正解：B,C
質問 5：
When dealing with customers on the phone that are not very comfortable with technology, which of the following techniques would be MOST helpful to ensure that effective communication is taking place?
A. Speak very slowly when replying to the customer.
B. Frequently paraphrase what the caller is saying.
C. Repeat what is being said multiple times so that the customer can understand exactly what to do.
D. Tell the customer to send an email stating exactly what the problem is so that the communication between the two parties is clear.
正解：B
質問 6：
A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the technician do? (Select TWO).
A. Re-image the hard drive
B. Allow the user to continue working
C. Turn off PC
D. Check for viruses
E. Document time/date for later reference
F. Prevent users from accessing the PC
正解：E,F
質問 7：
Which of the following laptop components will MOST likely need replacing within the first three years of use?
A. Battery
B. Processor
C. Backlight
D. Memory
正解：A
質問 8：
Older video cards used S-video to output to a TV. This standard has been replaced by:
A. FireWire.
B. coaxial.
C. SCSI.
D. HDMI.
正解：D
那由** -
この問題集ひとつで充分足りるんじゃないかと思ってます。220-701試験に受けてみて、試験の内容がほぼ問題集の内容に一致していてびっくりしました。