The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:
A. agree with users to postpone the release until every feature is correct.
B. insist on documentation of all user requirements before having the development team begin work.
C. plan additional playbacks for user screens.
D. involve champion SMEs in the discovery and implementation including playbacks.
正解:D
質問 2:
A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?
A. Scoreboards
B. Key Performance Indicators (KPIs)
C. Service Level Agreements (SLAs)
D. A report
正解:B
質問 3:
A one day workshop has been completed, producing an inventory of 2 top-level business processes, 10 lower-level business processes, and 4 integrations. Which categorization of complexity is appropriate and which estimation method should be used in this scenario?
A. High, Rough Order of Magnitude (ROM)
B. Small, Rough Order of Magnitude (ROM)
C. High, Budgetary Estimate
D. Small, Budgetary Estimate
正解:A
質問 4:
The project team has completed the discovery and documentation of a process application for new hire onboarding. The project business sponsor and IT leadership have asked the BPM program manager to create a detailed project plan that identifies the estimated effort in hours and scheduled date of completion for each specific development task. In accordance with an agile BPM project, this request should be:
A. fulfilled as quickly as possible since the full scope of the project is frozen and it is necessary to schedule and budget for the necessary resources.
B. fulfilled by providing an iteration and release plan built with user story point estimate and a resource plan.
C. deferred until the software requirements specification document is complete.
D. delegated to the BPM Developer(s) since they have the most direct knowledge of the scope and nature of the development tasks.
正解:B