Corporate headquarters has established the use of the Baldrige Award criteria as the standard for all divisions.
West Division ' s general manager calls the quality director and says, ''We do not want to use this criteria, but your job as quality director for the division will be to make it look as if we are using it. " In this situation, the quality director's best response would be to tell the manager that
A. the standard is very useful and would improve the bottom line of the division
B. this directive came from the Chief Executive Officer and only they can change it
C. most of the initial changes will be transparent to the general operation of the division
D. only someone from corporate headquarters can authorize that level of change
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
One of the primary purposes of a training needs analysis is to
A. determine where training will be most effective
B. validate management ' s strategic training vision
C. identify the employees ' education levels
D. complete a cost-benefit analysis of the training plan
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
On a balance sheet, which of the following elements should be classified as " assets " ?
A. Only the resources that are used to produce saleable goods
B. All equipment and the earning value of all employees
C. Any resources that have a monetary value
D. Only the facilities and the physical equipment contained in those buildings
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Random sampling is most appropriate to use in a process evaluation when:
A. Specific subgroups within the population must be represented equally
B. Time constraints require selection of the most convenient items for evaluation
C. Each unit has an equal chance of being selected and the population is homogeneous
D. Selecting a predetermined percentage of units from each production shift
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Which of the following sets of elements represents the four levels of training evaluation?
A. Pre-training, end-of-training, post-training, on-the-job
B. Reaction, learning, behavior, results
C. Pre-hire, 6-months, 12 months, 30 months
D. Cognition, comprehension, competency, communication
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
What is the best method for monitoring the effectiveness of a quality policy?
A. Conducting regular audits to verify compliance with the policy
B. Updating the policy annually regardless of performance outcomes
C. Reviewing performance metrics tied to strategic quality objectives
D. Tracking the number of customer complaints and returns
正解:C
質問 7:
Which of the following elements of an organization ' s strategic planning process includes developing detailed action plans, defining resource requirements, establishing performance measures, and aligning work units?
A. Strategic objectives
B. Guiding principles
C. Strategic plan linkage
D. Strategy deployment
正解:D
質問 8:
The first step to establishing a supplier certification program is to:
A. Establish and distribute the supplier audit schedule
B. Document the program goals and define various responsibilities
C. Develop and distribute a requirements manual to potential suppliers
D. Identify the existing long-term suppliers
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
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Ai -
試験を受かりました。
本当に助かります。ありがとうございました。Pass4Testさん本当にありがとうございます。