When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?
A. Self Sufficiency
B. Response Time
C. Last Service Given days
D. Total Turn around time
正解:B
質問 2:
What is purpose of the Assist on Site (AOS) tool?
A. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
B. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
C. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
D. It is a remote tool by which a BackEnd engineer can contact their customer.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
When a FrontEnd engineer receives a PMR, which steps must always be taken?
A. The engineer must take Ownership and then contact the customer.
B. The engineer must write English=Y in the OneTeam format alter and transfer the PMR to BackEnd.
C. The engineer must Code CT in the PMR and send the PMR to the work queue.
D. The engineer must transfer the PMR to the BackEnd and make sure their e-mail address is in the PMR.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Acustomer needs to know when a product will be out of support. Where can this information be found?
A. the Lotus Notes FrontEnd Support teamroom
B. the Tivoli Support Platform matrix webpage
C. the IBM Software Support Lifecycle website
D. the taxonomy spreadsheet
正解:B
Matsuura -
C9560-940は大変助かりました。もう2度C9560-940試験に受験しまして、全部失敗ました。もう自信がありません。でも、C9560-940問題集を見つけって、ソフト版は本当に本番試験環境を模擬して、大変役に立ちました。今度は合格しました!