最新なIBM C9560-940問題集（40題）、真実試験の問題を全部にカバー！

質問 1：
When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?
A. Self Sufficiency
B. Response Time
C. Last Service Given days
D. Total Turn around time
正解：B

質問 2：
What is a difference in the handling of FastPath PMRs in comparison to other OneTeam PMRs?
A. Customer will receive less Service for FastPath PMRs.
B. FastPath PMRs will be quickly transferred to BackEnd.
C. FastPath PMRs will not be worked on by the FrontEnd.
D. Customer will not be contacted in national language for FastPath PMRs.
正解：B

質問 3：
What is the taxonomy spreadsheet?
A. a list of all supported Component IDs for all Domain/Platform
B. a list of all supported Component IDs for the Tivoli Domain
C. alist of all OneTeam Component IDs for the Tivoli Domain
D. a list of all Fastpath Component IDs for the Tivoli Domain
正解：B

質問 4：
Acustomer needs to know when a product will be out of support. Where can this information be found?
A. the Lotus Notes FrontEnd Support teamroom
B. the Tivoli Support Platform matrix webpage
C. the IBM Software Support Lifecycle website
D. the taxonomy spreadsheet
正解：B