A customer organization has an internally sourcedservice integrator.
What is a responsibility of the customer organization's retained capabilities?
A. performing day to day management of service provision
B. providing service communications
C. defining the roadmap for technology, data, and applications
D. managing end-to-end performance of the service providers
正解:C
質問 2:
Which process records and manages service issues that are interrupting theavailability of a service?
A. change management
B. request fulfillment
C. problem management
D. incident management
正解:D
質問 3:
Which processes are strongly related to event management?
A. monitoring and measuring, incident management, and availability management
B. business relationship management, change and release management, and incident management
C. problem management, change and release management, and monitoring and measuring
D. portfolio management, business relationship management, and problem management
正解:A
質問 4:
What is a characteristic of the layers in a SIAM ecosystem?
A. The service providers cannot be part of the customer organization.
B. The service integrator is independent from the retained capabilities, even if it is internally sourced.
C. The service provider layer is where end-to-end service governance, assurance and coordination is performed.
D. The service integrator layer cannot be provided by the customer organization.
正解:B
池沢** -
素晴らしい問題集に出会いさせてもらったEXINに感謝しかないです。SIAMFにやっと再受験して合格だよ!詳細な解説だお気に入りです。