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質問 1：
Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers
A. Field Service Manager
B. NTO employee representing a typical customer
C. Business Analyst
D. Project Manager
E. Field Service Agent
正解：A,C,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?
A. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
B. Agree with the management team to postpone the go-live and increase the scope to include the desired features.
C. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
D. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?
A. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.
B. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
C. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
D. Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
A. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
B. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
C. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
D. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers
A. Simple security architecture across lines of business
B. Collaboration between lines of business
C. Access to shared lines of business data
D. Global case management across lines of business
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?
A. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
A. Opportunities and Opportunity Products from Sales Cloud
B. Invoicing payment status sync between Salesforce Billing and ERP
C. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
D. Product and Revenue Schedules from Sales Cloud
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?
A. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
B. Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
C. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
D. Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
A. Jobs To Be Done Framework
B. User Stories Creation with End Customers
C. Third-party research from well-known organizations
D. Comprehensive Surveys to End Customers
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers
A. Field Service Manager
B. NTO employee representing a typical customer
C. Business Analyst
D. Project Manager
E. Field Service Agent
正解：A,C,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.
How should a Solution Architect respond to the management team considering their request for these new capabilities'?
A. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
B. Agree with the management team to postpone the go-live and increase the scope to include the desired features.
C. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.
D. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team hasmade the request to understand what the customer experience will look like out of this workshop.
What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?
A. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.
B. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.
C. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.
D. Facilitate a workshop with the executiveleadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
A. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
B. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
C. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
D. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers
A. Simple security architecture across lines of business
B. Collaboration between lines of business
C. Access to shared lines of business data
D. Global case management across lines of business
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?
A. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
B. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C. Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
A. Opportunities and Opportunity Products from Sales Cloud
B. Invoicing payment status sync between Salesforce Billing and ERP
C. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
D. Product and Revenue Schedules from Sales Cloud
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?
A. Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
B. Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
C. Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
D. Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
A. Jobs To Be Done Framework
B. User Stories Creation with End Customers
C. Third-party research from well-known organizations
D. Comprehensive Surveys to End Customers
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
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