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質問 1：
Universal Containers (UC) is an international company with activities m Europe and the U.S. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by theback-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer dataacross all of the systems.
Which approach would make it possible to set up this single source of truth and ensure scalability for orders?
A. Use each Salesforce org as its own system of record (SOP.) and use Salesforce Connect to synchronise the two Salesforce orgs.
B. Map all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems.
C. Map all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach.
D. Use MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers
A. Completely unify all the channel strategies under the acquiring company's brand and strategy.
B. Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
C. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
D. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
A. Opportunities and Opportunity Products from Sales Cloud
B. Invoicing payment status sync between Salesforce Billing and ERP
C. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
D. Product and Revenue Schedules from Sales Cloud
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
A. Cart and Order record owners are mapped to Quote and Quote Line record owners.
B. The source for the data feed to ERP is the CPQ Order object.
C. Product and Pricing are set up with CPQ as the source of record.
D. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment.
Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.
How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?
A. Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
B. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
C. Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
D. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A. Customer Community with Live Agent
B. Customer Community with ability to create a new support Case
C. Experience Cloud, web-to-case, and a CTI integration
D. Omni-Channel with defined presence, routing configurations, and Service Channels
E. CTI adaptor with Omni-Channel integration
正解：A,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?
A. Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
B. Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
C. Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.
D. Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
A. Sales Cloud Einstein
B. Reporting snapshots
C. Standard Dashboards
D. CRM Analytics
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
A. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
B. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
C. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
D. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Universal Containers (UC) is an international company with activities m Europe and the U.S. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by theback-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer dataacross all of the systems.
Which approach would make it possible to set up this single source of truth and ensure scalability for orders?
A. Use each Salesforce org as its own system of record (SOP.) and use Salesforce Connect to synchronise the two Salesforce orgs.
B. Map all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems.
C. Map all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach.
D. Use MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a single indirect channel with a single Salesforce environment aligned to its corporate strategy.
Given UC's new journey for engaging its indirect channel, what are the next two steps the Solution Architect should recommend?
Choose 2 answers
A. Completely unify all the channel strategies under the acquiring company's brand and strategy.
B. Identify the need for multiple PartnerCommunities by Indirect Sales Channel with branding and content specific to each channel.
C. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding.
D. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
A. Opportunities and Opportunity Products from Sales Cloud
B. Invoicing payment status sync between Salesforce Billing and ERP
C. Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
D. Product and Revenue Schedules from Sales Cloud
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
A. Cart and Order record owners are mapped to Quote and Quote Line record owners.
B. The source for the data feed to ERP is the CPQ Order object.
C. Product and Pricing are set up with CPQ as the source of record.
D. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
UC Foods, a global manufacturing organisation, builds and sells a varietyof food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determinethe price for the customized piece of equipment.
Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to inspect and perform maintenance on the machines to keep them in proper working order.
How can a Solution Architect use a multi-cloud solution to address the needs of the organization to efficiently support the selling of equipment and planning of quarterly visits for the machines?
A. Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
B. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required. For the quarterly visits, use Service Contracts and Entitlements.
C. Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
D. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of theproduct options, then create a CPQ quote when manual intervention is required. For the quarterly visits, use Field Service Maintenance Plans.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A. Customer Community with Live Agent
B. Customer Community with ability to create a new support Case
C. Experience Cloud, web-to-case, and a CTI integration
D. Omni-Channel with defined presence, routing configurations, and Service Channels
E. CTI adaptor with Omni-Channel integration
正解：A,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?
A. Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.
B. Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.
C. Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.
D. Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to bevisible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company's needs?
A. Sales Cloud Einstein
B. Reporting snapshots
C. Standard Dashboards
D. CRM Analytics
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?
A. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
B. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
C. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
D. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Mifune -
最高です！一回試験に受けて合格になりました。Pass4TestのB2B-Solution-Architect問題集を強くお勧めたいです。