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質問 1：
Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?
A. Generate a new profile that grants access to the Order object and assign it to the field service users.
B. Provide the field service team with CPQ licenses to view Order data.
C. Generate a new permission set that grants access to the Order object andassign it to the field service users.
D. Provide the field service team witha Sales Cloud license to view Order data.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers
A. Is the data shared between the direct Sales team and indirect Sales team?
B. Can the direct Sales team use the standardfunctionality?
C. How critical are the business processes?
D. Are the processes the same for the direct Sales team and indirect Sales team?
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
A. Bulk Rest API
B. Salesforce Connect
C. Change Data Capture
D. SOAP API
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
A. Grant access to resellers and partners by providing Customer Community Plus licenses.
B. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
C. Grant access to resellers and partners by providing Customer Community licenses.
D. Grant access to resellers and partners byproviding Partner Community licenses.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
A. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
B. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
C. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
D. Assess the level of data quality and test new features with a pilot before enabling for all users.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?
A. Third-party data warehouse
B. Salesforce B2B Commerce
C. Salesforce CPQ
D. Salesforce Sales Cloud
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?
A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
D. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers
A. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
B. Migrate all complaint records m the Case object to provide a 360-degree customer view.
C. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
D. Migrate archived data to Heroku and active and semi-active data to Salesforce.
E. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
正解：A,D,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality.
GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?
A. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
B. Engage a third-party company to manage all governance and represent as the Steering Committee.
C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
D. Engage Salesforce services to manage all governance and represent as the Steering Committee.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?
A. Generate a new profile that grants access to the Order object and assign it to the field service users.
B. Provide the field service team with CPQ licenses to view Order data.
C. Generate a new permission set that grants access to the Order object andassign it to the field service users.
D. Provide the field service team witha Sales Cloud license to view Order data.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers
A. Is the data shared between the direct Sales team and indirect Sales team?
B. Can the direct Sales team use the standardfunctionality?
C. How critical are the business processes?
D. Are the processes the same for the direct Sales team and indirect Sales team?
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?
A. Bulk Rest API
B. Salesforce Connect
C. Change Data Capture
D. SOAP API
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
A. Grant access to resellers and partners by providing Customer Community Plus licenses.
B. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
C. Grant access to resellers and partners by providing Customer Community licenses.
D. Grant access to resellers and partners byproviding Partner Community licenses.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
A. Assess the level of data quality and test new features with a subset of users in production before enabling all users.
B. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
C. Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
D. Assess the level of data quality and test new features with a pilot before enabling for all users.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?
A. Third-party data warehouse
B. Salesforce B2B Commerce
C. Salesforce CPQ
D. Salesforce Sales Cloud
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?
A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
D. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers
A. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
B. Migrate all complaint records m the Case object to provide a 360-degree customer view.
C. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
D. Migrate archived data to Heroku and active and semi-active data to Salesforce.
E. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
正解：A,D,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 9：
GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality.
GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.
What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?
A. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
B. Engage a third-party company to manage all governance and represent as the Steering Committee.
C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
D. Engage Salesforce services to manage all governance and represent as the Steering Committee.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Endo -
B2B-Solution-Architect試験は無事に合格することができました。Pass4Testサンキュー