最新なGenesys PC-CIC-Core問題集（62題）、真実試験の問題を全部にカバー！

質問 1：
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:
A. The Interaction .NET Client receives focus.
B. Your computer plays a .wav file through the speakers.
C. A Call Information window appears.
D. You receive a text message.
E. Your telephone rings.
正解：A

質問 2：
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
A. Randomly generate initial passwords for new users
B. Disconnect the remote access cable.
C. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
D. Force new users to change their password the first time they log in
E. Require that passwords be at least 4 digits long.
正解：A,C,D

質問 3：
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
A. From the Interaction Client, select Help>interaction Administrator.
B. Press F1 from any one of the property pages in Interaction Administrator.
C. Use the link from Start>Programs>Interactive Intelligence
D. Select the help manual on the product pages of the Interactive Intelligence website.
E. Use the Help menu in the Interaction Administrator interface
正解：B,C,E

質問 4：
Agents in your contact center are complaining that they do not have time to complete their after call work before a new call arrives.
How can you use CIC features to address this problem?
A. Assign a wrap-up status to the workgroups in Interaction Administrator. Assign an appropriate amount of time for the agents to complete their after call work.
B. Assign a wrap-up code to the agents. Have them select the Wrap-up code that will put them in an unavailable status.
C. CIC does not have built-in features to address this problem. You must use interaction Designer and write a custom Handler
D. CIC does not have a feature to address this problem. You must train the agents to change their status to Do Not Disturb when they finish a phone call. When they finish the after call work, have them change their status back to Available.
正解：A

質問 5：
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
A. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
B. Manually create each phone in the Managed IP Phones container.
C. Manually create all of the phones in the Stations container.
D. Use the import wizard in the Stations container to import the phones from a .csv list.
正解：A