最新なGenesys PC-CIC-Core問題集（62題）、真実試験の問題を全部にカバー！

質問 1：
When creating non-managed stations, what must be created so that port 5060 is used for the receive port?
A. Dial group
B. Registration group
C. Registration or contact line
D. Default station setting
正解：C

質問 2：
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
A. Create text messages and send them to each agent so they can copy and paste them when needed.
B. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
C. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
D. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
正解：C

質問 3：
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
A. There is no way to update the firmware on IP phones.
B. Use the Stations Assistant to update the firmware on the phones.
C. Continue to update the phones manually. This is the most efficient process for completing this task.
D. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
正解：B

質問 4：
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
A. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
B. The inherited Client Configuration Templates will be combined to determine his Client configuration.
C. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
D. The inherited Client Configuration Template with the most functionality will be used.
正解：A

質問 5：
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
A. Line
B. ANI
C. Date
D. Priority
E. Time
F. DNIS
正解：A,B,F