最新なGenesys PC-CIC-Core問題集（62題）、真実試験の問題を全部にカバー！

質問 1：
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
A. The Managed IP Phones Assistant in the Stations container
B. The Station Assistant in the Stations container
C. The Managed IP Phones Assistant in the Managed IP Phones container
D. The Stations Assistant in the Managed IP Phones container
正解：A

質問 2：
Match the Interaction Attendant call flow type with the correct definition.

正解：



質問 3：
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
A. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
B. Manually create each phone in the Managed IP Phones container.
C. Manually create all of the phones in the Stations container.
D. Use the import wizard in the Stations container to import the phones from a .csv list.
正解：A

質問 4：
You need to create IP Managed Phone objects for 300 Polycom phones that are the same model. They all need the same basic default settings in Interaction Administrator.
What component, in Interaction Administrator, is designed to help you to configure these phone object settings easily, and efficiently when you are importing them into the system?
A. Managed IP Phone templates
B. The User Phone Assistant
C. Station templates
D. The Station's Assistant
正解：A

質問 5：
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
A. Default Workgroup
B. Default Role
C. Default User
D. Default Station
正解：C

質問 6：

Given no additional configuration settings, what statement is true regarding this workgroup?
A. This workgroup is not functional because no extension is assigned.
B. This is a logical workgroup.
C. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
D. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
正解：D

質問 7：
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
A. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
B. The system will use the default client configuration for the supervisors.
C. The supervisors will not be assigned any client configuration template if they invent more than one.
D. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
正解：D