Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?
A. Structured architecture
B. Strong teams
C. Cost management
D. Portfolio management
正解:A
質問 2:
Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?
A. providing the mechanism for setting clear expectations about the service being delivered
B. providing primary liaison and customer service to the IT user community
C. formalizing Operational Level Agreements (OLAs)
D. satisfying customers by ensuring that the Operations department meets the customers' demands
正解:A
質問 3:
Which of the following is a type of risks list used by the MOF Risk Management Discipline?
A. Solved Risks List
B. Retired Risks List
C. High impact Risks List
D. Security Risks List
正解:B
質問 4:
To which relationship between two Quadrants can the relationship between MSF and MOF be compared?
A. The relationship between the Optimizing and the Changing Quadrant
B. The relationship between the Changing and the Operating Quadrant
C. The relationship between the Operating and the Supporting Quadrant
D. The relationship between the Supporting and the Optimizing Quadrant
正解:B
質問 5:
Within the operations life cycle, which Operations Management Review follows the Changing Quadrant?
A. Change Initiation Review
B. Service Level Agreement (SLA) Review
C. Release Readiness Review
D. Operations Review
正解:C
質問 6:
Which of the following is one of the four possible Risk Management situations that should be considered in risk status reports?
A. Plan
B. Variance
C. Control
D. Close
正解:B
質問 7:
For which Service Management Function (SMF) can detailed guidance be found in ITIL ?
A. System Management
B. Workforce Management
C. Directory Services Administration
D. Service Desk
正解:D
Takahashi -
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