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質問 1：
All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
A. an identified Problem
B. a formal closure of services
C. a major Incident
D. a Service Level Agreement failure
正解：B
質問 2：
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
A. to be able to charge to the correct users of the service
B. to be able to provide reports to management
C. to prevent repetitive occurrence of Incidents
D. to provide input to the Capacity Database
正解：C
質問 3：
What is a Configuration Baseline?
A. A benchmark of the service provider's capability
B. The change requests allocated to a release
C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
D. A configuration audit report
正解：C
質問 4：
What is accreditation in the context of ISO/IEC 20000?
A. The determination of measurement results using defined procedures on the basis of documented requirements
B. The evaluation of test results to verify compliance with requirements plus confirmation by the certification body
C. The notification of approved testing and certification bodies with the relevant authority for publication
D. The official recognition by a third party of organizations involved in testing, inspection and certification
正解：D
質問 5：
Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?
A. Third party audit
B. Fourth party audit
C. First party audit
D. Second party audit
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
All service changes should be reflected in Change Management records. Which of the aspects below is an example of a service change, that needs to be reflected in a Change record?
A. an identified Problem
B. a formal closure of services
C. a major Incident
D. a Service Level Agreement failure
正解：B
質問 2：
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
A. to be able to charge to the correct users of the service
B. to be able to provide reports to management
C. to prevent repetitive occurrence of Incidents
D. to provide input to the Capacity Database
正解：C
質問 3：
What is a Configuration Baseline?
A. A benchmark of the service provider's capability
B. The change requests allocated to a release
C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
D. A configuration audit report
正解：C
質問 4：
What is accreditation in the context of ISO/IEC 20000?
A. The determination of measurement results using defined procedures on the basis of documented requirements
B. The evaluation of test results to verify compliance with requirements plus confirmation by the certification body
C. The notification of approved testing and certification bodies with the relevant authority for publication
D. The official recognition by a third party of organizations involved in testing, inspection and certification
正解：D
質問 5：
Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?
A. Third party audit
B. Fourth party audit
C. First party audit
D. Second party audit
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Nanamura -
ISO20KF模擬試験は本試験の内容と酷似していましたので合格できました。とりあえず模擬試験の範囲内から戸惑う問題を答えるまでに繰り返し解きました。とても役に立ちました。ありがとうございました。