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質問 1：
Which statement below is not a purpose of Supplier Management procedures?
A. That the suppliers understand their obligation to the Service Provider
B. That business transactions between all parties are recorded
C. That information on the performance of all suppliers can be observed and acted upon
D. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
正解：D
質問 2：
Which processes should the Plan, Do, Check, Act methodology be applied to?
A. all of the processes in scope of ISO/IEC 20000
B. the Planning & Implementing Service Management process
C. those that support business critical services
D. the Requirements for a Management System process
正解：A
質問 3：
What is the primary purpose of analyzing Change records?
A. to be able to open a new Problem record, so proactive identification of Incidents is possible
B. to check if related Incident records are adequately closed
C. to detect increasing levels of Changes and emerging trends
D. to provide input to the Service Reporting process
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?
A. Licenses
B. Requests for Change (RFCs)
C. Known Errors
D. Incidents
正解：A
質問 5：
What details should be recorded as a baseline prior to implementing a plan for service improvement?
A. number of staff involved
B. backlog of changes for the service
C. service quality and levels
D. time taken to operate the process
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Which statement below is not a purpose of Supplier Management procedures?
A. That the suppliers understand their obligation to the Service Provider
B. That business transactions between all parties are recorded
C. That information on the performance of all suppliers can be observed and acted upon
D. That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
正解：D
質問 2：
Which processes should the Plan, Do, Check, Act methodology be applied to?
A. all of the processes in scope of ISO/IEC 20000
B. the Planning & Implementing Service Management process
C. those that support business critical services
D. the Requirements for a Management System process
正解：A
質問 3：
What is the primary purpose of analyzing Change records?
A. to be able to open a new Problem record, so proactive identification of Incidents is possible
B. to check if related Incident records are adequately closed
C. to detect increasing levels of Changes and emerging trends
D. to provide input to the Service Reporting process
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Part of the Configuration Management process is about Configuration identification. What should be included as an attribute of a managed Configuration Item (CI)?
A. Licenses
B. Requests for Change (RFCs)
C. Known Errors
D. Incidents
正解：A
質問 5：
What details should be recorded as a baseline prior to implementing a plan for service improvement?
A. number of staff involved
B. backlog of changes for the service
C. service quality and levels
D. time taken to operate the process
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Shiina -
勉強と試験に準備することに適用します。五月に初めてISO20KF試験に受験して、合格しました。この問題集を選択して、大変嬉しいです。誠にありがとうございました。