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質問 1：
During an audit, evidence is required for Service Management policies, plans and procedures. Who should ensure that this evidence is available?
A. theSenior responsible owner
B. the Business Relationship process owner
C. the Service Level Manager
D. the Auditor
正解：A
質問 2：
Which of the following statements is true?
A. There shall be an integrated approach to Change and Configuration Management planning.
B. Release Management shall be implemented only after the processes Change Management and Configuration Management have become mature.
C. Release Management, Change Management and Configuration Management are Control processes.
D. Change Management is the most important of the Control processes.
正解：A
質問 3：
What is the objective of planning and implementing new or changed services?
A. To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services
B. To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality
C. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
D. To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
正解：C
質問 4：
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
A. To improve the efficiency and effectiveness of service delivery and management
B. To improve the efficiency and effectiveness of service support
C. To improve the efficiency and effectiveness of the ITIL processes
D. To improve the efficiency and effectiveness of the business
正解：A
質問 5：
What is the definition of Availability?
A. the ability of a component or service to perform its required function at a stated instant or over a stated period of time
B. any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service
C. a snapshot of the state of a service or individual Configuration Item (CI) at a point in time
D. a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
During an audit, evidence is required for Service Management policies, plans and procedures. Who should ensure that this evidence is available?
A. theSenior responsible owner
B. the Business Relationship process owner
C. the Service Level Manager
D. the Auditor
正解：A
質問 2：
Which of the following statements is true?
A. There shall be an integrated approach to Change and Configuration Management planning.
B. Release Management shall be implemented only after the processes Change Management and Configuration Management have become mature.
C. Release Management, Change Management and Configuration Management are Control processes.
D. Change Management is the most important of the Control processes.
正解：A
質問 3：
What is the objective of planning and implementing new or changed services?
A. To ensure that approved Changes are implemented in the IT infrastructure with acceptable risks for the current and new IT services
B. To ensure that standard methods and procedures are used so that Changes can be handled quickly and with the lowest possible negative impact on service quality
C. To ensure that new services and changes to services will be deliverable and manageable at the agreed cost and service quality
D. To ensure that all Changes are assessed, approved, implemented and reviewed in a controlled manner
正解：C
質問 4：
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
A. To improve the efficiency and effectiveness of service delivery and management
B. To improve the efficiency and effectiveness of service support
C. To improve the efficiency and effectiveness of the ITIL processes
D. To improve the efficiency and effectiveness of the business
正解：A
質問 5：
What is the definition of Availability?
A. the ability of a component or service to perform its required function at a stated instant or over a stated period of time
B. any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service
C. a snapshot of the state of a service or individual Configuration Item (CI) at a point in time
D. a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
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