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質問 1：
Which of the following would NOT be contained in a release policy?
A. Roles and responsibilities for the release
B. Naming and numbering conventions
C. The risk register for the release
D. Entry and exit criteria of the release into testing
正解：C
質問 2：
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Utility and Warranty
C. Resources and Capabilities
D. Applications and Infrastructure
正解：C
質問 3：
What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?
A. Internal customers
B. External customers
C. Strategic customers
D. Valued customers
正解：B
質問 4：
The group that authorizes changes that must be installed faster than the normal process is called the?
A. Urgent Change Authority (UCA)
B. Urgent Change Board (UCB)
C. Emergency CAB (ECAB)
D. CAB Emergency Committee (CAB/EC)
正解：C
質問 5：
Which statement about the emergency change advisory board (ECAB) is CORRECT?
A. Amongst the duties of the ECAB is the review of completed emergency changes
B. The ECAB will be used for emergency changes where there may not be time to call a full CAB
C. The ECAB considers every high priority request for change (RFC)
D. The ECAB will be chaired by the IT Director
正解：B
質問 6：
Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and availability management
C. Supplier management and change management
D. Availability management and service level management
正解：A
質問 7：
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1.Details of failed changes
2.Updates to the change schedule
3.Reviews of completed changes
A. 1 and 3 only
B. 1 and 2only
C. All of the above
D. 2 and 3 only
正解：C
Which of the following would NOT be contained in a release policy?
A. Roles and responsibilities for the release
B. Naming and numbering conventions
C. The risk register for the release
D. Entry and exit criteria of the release into testing
正解：C
質問 2：
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Utility and Warranty
C. Resources and Capabilities
D. Applications and Infrastructure
正解：C
質問 3：
What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?
A. Internal customers
B. External customers
C. Strategic customers
D. Valued customers
正解：B
質問 4：
The group that authorizes changes that must be installed faster than the normal process is called the?
A. Urgent Change Authority (UCA)
B. Urgent Change Board (UCB)
C. Emergency CAB (ECAB)
D. CAB Emergency Committee (CAB/EC)
正解：C
質問 5：
Which statement about the emergency change advisory board (ECAB) is CORRECT?
A. Amongst the duties of the ECAB is the review of completed emergency changes
B. The ECAB will be used for emergency changes where there may not be time to call a full CAB
C. The ECAB considers every high priority request for change (RFC)
D. The ECAB will be chaired by the IT Director
正解：B
質問 6：
Which processes are responsible for the regular review of underpinning contracts?
A. Supplier management and service level management
B. Supplier management and availability management
C. Supplier management and change management
D. Availability management and service level management
正解：A
質問 7：
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1.Details of failed changes
2.Updates to the change schedule
3.Reviews of completed changes
A. 1 and 3 only
B. 1 and 2only
C. All of the above
D. 2 and 3 only
正解：C
池沢** -
試験を受け、無事ITILF2011合格することが出来ました。前にもPass4TestにISEB-SWT2とかBH0-013を買って全部合格したもん。ここ合格率高ぇな