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質問 1：
What is the pre-authorized change known as?
A. A normal change
B. A standard change
C. A retrospective change
D. An ordinary change
正解：B
質問 2：
Which statement is CORRECT?
A. A function is a set of responsibilities allocated to a service manager
B. A process is a team or group of people and the tools they use to perform one or more activities
C. A function is a set of specialised organisational capabilities
D. A process is a structured set of activities designed to accomplish a specific objective
正解：D
質問 3：
Which processes ensure the targets in the underpinning contracts are appropriate?
A. Service level management and availability management
B. Configuration management and service portfolio management
C. Supplier management and service level management
D. Design coordination and service level management
正解：C
質問 4：
How should entries in the CSI register be categorized?
A. Based on priority, urgency and impact to the business and to all its stakeholders
B. Based on IT service name, cost to the business and expected outcomes to the customer
C. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
D. Based on best improvement opportunities in the organization to achieve a competitive advantage
正解：C
質問 5：
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A. To provide good-quality knowledge and information about services
B. To ensure that a service can be managed and operated in accordance with constraints specified during design
C. To plan the resources required to manage a release
D. To design and develop capabilities for service management
正解：D
質問 6：
Where are the details of core and enhancing service provided?
A. The configuration management system.
B. The definitive media library.
C. The service portfolio.
D. The service catalogue.
正解：C
What is the pre-authorized change known as?
A. A normal change
B. A standard change
C. A retrospective change
D. An ordinary change
正解：B
質問 2：
Which statement is CORRECT?
A. A function is a set of responsibilities allocated to a service manager
B. A process is a team or group of people and the tools they use to perform one or more activities
C. A function is a set of specialised organisational capabilities
D. A process is a structured set of activities designed to accomplish a specific objective
正解：D
質問 3：
Which processes ensure the targets in the underpinning contracts are appropriate?
A. Service level management and availability management
B. Configuration management and service portfolio management
C. Supplier management and service level management
D. Design coordination and service level management
正解：C
質問 4：
How should entries in the CSI register be categorized?
A. Based on priority, urgency and impact to the business and to all its stakeholders
B. Based on IT service name, cost to the business and expected outcomes to the customer
C. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
D. Based on best improvement opportunities in the organization to achieve a competitive advantage
正解：C
質問 5：
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
A. To provide good-quality knowledge and information about services
B. To ensure that a service can be managed and operated in accordance with constraints specified during design
C. To plan the resources required to manage a release
D. To design and develop capabilities for service management
正解：D
質問 6：
Where are the details of core and enhancing service provided?
A. The configuration management system.
B. The definitive media library.
C. The service portfolio.
D. The service catalogue.
正解：C
Nishida -
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