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質問 1：
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
A. Service and process improvement
B. Baseline assessments
C. Measurable targets
D. Policy and governance review
正解：A
質問 2：
What are the two MAJOR activities in problem management?
A. Proactive and reactive
B. Technical and service
C. Reactive and technical
D. Resource and proactive
正解：A
質問 3：
Which of the following BEST describes the purpose of access management?
A. To prevent problems and resulting Incidents from happening
B. To provide a channel for users to request and receive standard services
C. To detect security events and make sense of them
D. Provides the rights for users to be able to use a service or group of services
正解：D
質問 4：
Which reason describes why ITIL is so successful?
A. It is not tied to any particular vendor platform
B. It tells service providers exactly how to be successful
C. The five ITIL volumes are concise
D. It is designed to be used to manage projects
正解：A
質問 5：
Which one of the following would NOT involve event management?
A. Recording service desk staff absence
B. Monitoring the status of configuration items
C. Recording and monitoring environmental conditions in the data centre
D. Intrusion detection
正解：A
質問 6：
Which of the following CANNOT be provided by a tool?
A. Data
B. Knowledge
C. Information
D. Wisdom
正解：D
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
A. Service and process improvement
B. Baseline assessments
C. Measurable targets
D. Policy and governance review
正解：A
質問 2：
What are the two MAJOR activities in problem management?
A. Proactive and reactive
B. Technical and service
C. Reactive and technical
D. Resource and proactive
正解：A
質問 3：
Which of the following BEST describes the purpose of access management?
A. To prevent problems and resulting Incidents from happening
B. To provide a channel for users to request and receive standard services
C. To detect security events and make sense of them
D. Provides the rights for users to be able to use a service or group of services
正解：D
質問 4：
Which reason describes why ITIL is so successful?
A. It is not tied to any particular vendor platform
B. It tells service providers exactly how to be successful
C. The five ITIL volumes are concise
D. It is designed to be used to manage projects
正解：A
質問 5：
Which one of the following would NOT involve event management?
A. Recording service desk staff absence
B. Monitoring the status of configuration items
C. Recording and monitoring environmental conditions in the data centre
D. Intrusion detection
正解：A
質問 6：
Which of the following CANNOT be provided by a tool?
A. Data
B. Knowledge
C. Information
D. Wisdom
正解：D
高桥** -
すごいね。Pass4Testさんまたお世話になりたいとおもいます。本当に助かりました。誠に有難うございます