最新なBCS ITILF問題集（325題）、真実試験の問題を全部にカバー！

質問 1：
What BEST describes the value of service operation to the business?
A. It defines the control of service assets and configurations
B. It supports the creation of a portfolio of quantified services
C. It reduces the duration and frequency of service outages
D. It ensures IT services are continuously aligned to business requirements
正解：C

質問 2：
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
A. The service level management
B. The service catalogue management
C. The IT service continuity management
D. The supplier management
正解：D

質問 3：
A Service design package (SDP) would normally be produced for which of the following?
1 . A new IT service
2 . A major change to an IT service
3 . An emergency change to an IT service
4 . An IT service retirement
A. All of the above
B. 2, 3 and 4 only
C. 1, 2 and 4 only
D. None of the above
正解：C

質問 4：
Which Functions are included in IT operations management?
A. Network management and application management
B. IT operations control and facilities management
C. Facilities management and release management
D. Technical management and change management
正解：B

質問 5：
Which of the following is best definition of IT service management?
A. A complete set of all the documentation required to deliver world class services to customers
B. The implementation and management of quality IT services that meet business needs
C. Technical implementation of supporting IT infrastructure components
D. An internal service provider that is embedded within a business unit
正解：B

質問 6：
Which three types of metric support Continual Service Improvement (CSI) activities?
A. Technology metrics, process metrics and service metrics
B. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
C. Process metrics, software metrics and financial metrics
D. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
正解：A

質問 7：
Service transition contains detailed descriptions of which processes?
A. Service asset and configuration management, release and deployment management, request fulfilment
B. Change management, capacity management event management, service request management
C. Change management, service asset and configuration management, release and deployment management
D. Service level management, service portfolio management, service asset and configuration management
正解：C

質問 8：
Which is the BEST definition of a supplier?
A. It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
B. It is a third party responsible for supplying goods or services that are required to deliver IT services
C. It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
D. It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
正解：A