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質問 1：
Which process has the following objective 'Establish new or changed services into supported
environments within the predicted cost, time and resource estimates'?
A. Service level management
B. Change management
C. Service strategy
D. Service transition planning and support
正解：D
質問 2：
Which of the following CANNOT be stored and managed by a tool?
A. Data
B. Knowledge
C. Information
D. Wisdom
正解：D
質問 3：
What is theBESTdefinition of an internal service?
A. It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
B. It is any customer-facing service delivered by an outsourced provider
C. It is a supporting service delivered between functions of the IT service provider
D. It is a service delivered between departments or business units in the same organization
正解：D
質問 4：
Which of the following is the BEST definition of an event?
A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
B. The unknown cause of one or more incidents that have an impact on an IT service
C. Reducing or eliminating the cause of an incident or problem
D. Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
正解：D
質問 5：
Which of the following sentences BEST describes a Standard Change?
A. A change that is made as the result of an audit
B. A change to the service provider's established policies and guidelines
C. A change that correctly follows the required change process
D. A pre-authorized change that hasan accepted and established procedure
正解：D
質問 6：
Service Acceptance criteria are used to?
A. Ensure service Key Performance Indicators (KPIs) are reported
B. Ensure Portfolio Management is in place
C. Ensure the design stage of the Lifecycle
D. Ensure delivery and support of a service
正解：D
質問 7：
Which of the following is oneof the primary objectives of Service Strategy?
A. To underscore the importance of services in the global economy
B. To design and build processes that will meet business needs
C. To provide detailed specifications for the design of IT services
D. To transform Service Management into a strategic asset
正解：C
質問 8：
Which of the following statements BEST describes the aims of release and deployment management?
A. To build, test and deliver the capability to provide the services specified by servicedesign
B. To ensure that each release package specified by service design consists of a set of related assets and service components
C. To ensure that all changes can be tracked, tested and verified if appropriate
D. To record and manage deviations, risksand issues related to the new or changed service
正解：A
質問 9：
Which service lifecycle stage provides the following values to the business?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：D
Which process has the following objective 'Establish new or changed services into supported
environments within the predicted cost, time and resource estimates'?
A. Service level management
B. Change management
C. Service strategy
D. Service transition planning and support
正解：D
質問 2：
Which of the following CANNOT be stored and managed by a tool?
A. Data
B. Knowledge
C. Information
D. Wisdom
正解：D
質問 3：
What is theBESTdefinition of an internal service?
A. It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
B. It is any customer-facing service delivered by an outsourced provider
C. It is a supporting service delivered between functions of the IT service provider
D. It is a service delivered between departments or business units in the same organization
正解：D
質問 4：
Which of the following is the BEST definition of an event?
A. An unplanned interruption to an IT service or a reduction in the quality of an IT service
B. The unknown cause of one or more incidents that have an impact on an IT service
C. Reducing or eliminating the cause of an incident or problem
D. Any detectable or discernible occurrence that has significance for the management of the IT infrastructure
正解：D
質問 5：
Which of the following sentences BEST describes a Standard Change?
A. A change that is made as the result of an audit
B. A change to the service provider's established policies and guidelines
C. A change that correctly follows the required change process
D. A pre-authorized change that hasan accepted and established procedure
正解：D
質問 6：
Service Acceptance criteria are used to?
A. Ensure service Key Performance Indicators (KPIs) are reported
B. Ensure Portfolio Management is in place
C. Ensure the design stage of the Lifecycle
D. Ensure delivery and support of a service
正解：D
質問 7：
Which of the following is oneof the primary objectives of Service Strategy?
A. To underscore the importance of services in the global economy
B. To design and build processes that will meet business needs
C. To provide detailed specifications for the design of IT services
D. To transform Service Management into a strategic asset
正解：C
質問 8：
Which of the following statements BEST describes the aims of release and deployment management?
A. To build, test and deliver the capability to provide the services specified by servicedesign
B. To ensure that each release package specified by service design consists of a set of related assets and service components
C. To ensure that all changes can be tracked, tested and verified if appropriate
D. To record and manage deviations, risksand issues related to the new or changed service
正解：A
質問 9：
Which service lifecycle stage provides the following values to the business?
A. Service transition
B. Service strategy
C. Service design
D. Service operation
正解：D
丸居** -
内容が充実していて助かりました。このITIL問題集で受かりそうです。見やすい構成やわかりやすい説明はもちろん、ITIL問題にも丁寧な解説がなされています。