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質問 1：
Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. 1, 2 and 4 only
正解：C
質問 2：
Which two elements of financial management for IT services are mandatory?
A. Costing and charging
B. Budgeting and charging
C. Accounting and charging
D. Budgeting and accounting
正解：D
質問 3：
Which one of the following is NOT an aim of the change management process?
A. To ensure that changes are recorded and evaluated
B. To deliver and manage IT services at agreed levels to business users
C. To ensure that all changes to configuration items (CIs)are recorded in the configuration management system (CMS)
D. To ensure the impact of changes are understood
正解：B
質問 4：
Which process is responsible for controlling, recording and reporting on the relationships between
components of the IT infrastructure?
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
正解：D
質問 5：
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
A. Service Operation
B. Availability Management
C. Service Design
D. Capacity Management
正解：A
質問 6：
Which process has the following objective 'Establish new or changed services into supported
environments within the predicted cost, time and resource estimates'?
A. Service level management
B. Change management
C. Service strategy
D. Service transition planning and support
正解：D
質問 7：
Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels
A. The service portfolio
B. The forward schedule of change
C. A configurationmanagement database (CMDB)
D. The service knowledge management system (SKMS)
正解：D
質問 8：
Hierarchic escalation is BEST described as?
A. Notifying more senior levels of management about an incident
B. Failing to meet the incident resolution times specified in a service level agreement
C. Passing an incident to people with a greater level of technical skill
D. Using moresenior specialists than necessary to resolve an Incident to maintain customer satisfaction
正解：A
質問 9：
Which statement isCORRECT?
A. A function is a set of responsibilities allocated to a service manager
B. A process is a team or group of people and the tools they use to perform one or more activities
C. A function is a set of specialised organisational capabilities
D. A process is a structured set of activities designed to accomplish a specific objective
正解：D
Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. 1, 2 and 4 only
正解：C
質問 2：
Which two elements of financial management for IT services are mandatory?
A. Costing and charging
B. Budgeting and charging
C. Accounting and charging
D. Budgeting and accounting
正解：D
質問 3：
Which one of the following is NOT an aim of the change management process?
A. To ensure that changes are recorded and evaluated
B. To deliver and manage IT services at agreed levels to business users
C. To ensure that all changes to configuration items (CIs)are recorded in the configuration management system (CMS)
D. To ensure the impact of changes are understood
正解：B
質問 4：
Which process is responsible for controlling, recording and reporting on the relationships between
components of the IT infrastructure?
A. Service level management
B. Change management
C. Incident management
D. Service asset and configuration management
正解：D
質問 5：
Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
A. Service Operation
B. Availability Management
C. Service Design
D. Capacity Management
正解：A
質問 6：
Which process has the following objective 'Establish new or changed services into supported
environments within the predicted cost, time and resource estimates'?
A. Service level management
B. Change management
C. Service strategy
D. Service transition planning and support
正解：D
質問 7：
Where should the following information be stored?
1.The experience of staff
2.Records of user behaviour
3.Supplier's abilities and requirements
4.User skill levels
A. The service portfolio
B. The forward schedule of change
C. A configurationmanagement database (CMDB)
D. The service knowledge management system (SKMS)
正解：D
質問 8：
Hierarchic escalation is BEST described as?
A. Notifying more senior levels of management about an incident
B. Failing to meet the incident resolution times specified in a service level agreement
C. Passing an incident to people with a greater level of technical skill
D. Using moresenior specialists than necessary to resolve an Incident to maintain customer satisfaction
正解：A
質問 9：
Which statement isCORRECT?
A. A function is a set of responsibilities allocated to a service manager
B. A process is a team or group of people and the tools they use to perform one or more activities
C. A function is a set of specialised organisational capabilities
D. A process is a structured set of activities designed to accomplish a specific objective
正解：D
戸田** -
高得点で合格になりました。有難いPass4Testさんに出会って本当に感謝しかありません！