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質問 1：
A Service Level Agreement is?
A. The part of a contract that specifies responsibilities of each party
B. An agreement between a Service Provider andan external supplier
C. An agreement between the Service Provider and an internal organization
D. An agreement between the Service Provider and their customer
正解：D
質問 2：
Which of the following identifies the purpose of service transition planning andsupport?
A. Provide the resources to allow all infrastructure elements of a service transition tobe recorded and tracked
B. Ensure that all service transitions are properly authorized
C. Provide overall planning for service transitions and co-ordinate the resources they require
D. To define testing scripts to ensure service transitions are unlikely to ever fail
正解：C
質問 3：
Which of the following should be available to the Service Desk?
1.Known ErrorData
2.Change Schedules
3.Service Knowledge Management System
4.The output from monitoring tools
A. All of the above
B. 1,2 and4 only
C. 1,2 and 3 only
D. 2,3 and 4 only
正解：A
質問 4：
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating tocomponents of the IT infrastructure?
A. Service Level Management
B. Service Asset and Configuration Management
C. Incident Management
D. Change Management
正解：B
質問 5：
What is the primary focus of business capacity management?
A. Review of all capacity supplier agreements and underpinning contracts with supplier management
B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
正解：C
質問 6：
Identify the input to the Problem Management process.
A. New Known Errors
B. Problem Resolution
C. Request for Change
D. Incident Records
正解：D
質問 7：
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Teams
B. Roles, people or groups
C. Job descriptions
D. Functions
正解：B
質問 8：
Which one of the following is an objective of release and deployment management?
A. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
B. To standardize methods and procedures used for efficient and prompt handling of all changes
C. To ensure that the overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
正解：D
質問 9：
Which of the following is an objective of service transition?
A. To plan and manage the resource requirements for releases
B. To plan and manage entriesin the service catalogue.
C. To provide quality knowledge of incident and problem management
D. To negotiate service levels for new services
正解：A
A Service Level Agreement is?
A. The part of a contract that specifies responsibilities of each party
B. An agreement between a Service Provider andan external supplier
C. An agreement between the Service Provider and an internal organization
D. An agreement between the Service Provider and their customer
正解：D
質問 2：
Which of the following identifies the purpose of service transition planning andsupport?
A. Provide the resources to allow all infrastructure elements of a service transition tobe recorded and tracked
B. Ensure that all service transitions are properly authorized
C. Provide overall planning for service transitions and co-ordinate the resources they require
D. To define testing scripts to ensure service transitions are unlikely to ever fail
正解：C
質問 3：
Which of the following should be available to the Service Desk?
1.Known ErrorData
2.Change Schedules
3.Service Knowledge Management System
4.The output from monitoring tools
A. All of the above
B. 1,2 and4 only
C. 1,2 and 3 only
D. 2,3 and 4 only
正解：A
質問 4：
Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating tocomponents of the IT infrastructure?
A. Service Level Management
B. Service Asset and Configuration Management
C. Incident Management
D. Change Management
正解：B
質問 5：
What is the primary focus of business capacity management?
A. Review of all capacity supplier agreements and underpinning contracts with supplier management
B. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
正解：C
質問 6：
Identify the input to the Problem Management process.
A. New Known Errors
B. Problem Resolution
C. Request for Change
D. Incident Records
正解：D
質問 7：
Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Teams
B. Roles, people or groups
C. Job descriptions
D. Functions
正解：B
質問 8：
Which one of the following is an objective of release and deployment management?
A. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
B. To standardize methods and procedures used for efficient and prompt handling of all changes
C. To ensure that the overall business risk of change is optimized
D. To define and agree release and deployment plans with customers and stakeholders
正解：D
質問 9：
Which of the following is an objective of service transition?
A. To plan and manage the resource requirements for releases
B. To plan and manage entriesin the service catalogue.
C. To provide quality knowledge of incident and problem management
D. To negotiate service levels for new services
正解：A
饭*歩 -
まずはITIL問題集を勉強して、試験に合格できるかどうかは確認できない。合格しない場合は全額返金できるポリシーを了解しまして、安心に購入した。試験に合格しました。大変嬉しいです。