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質問 1：
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
A. Progress iteratively with feedback
B. Collaborate and promote visibility
C. Think and work holistically
D. Start where you are
正解：A
質問 2：
Which statement about costs is CORRECT?
A. Costs imposed on the consumer are costs of service warranty
B. Costs removed from the consumer are part of service consumption
C. Costs imposed on the consumer are costs of service utility
D. Costs removed from the consumer are part of the value proposition
正解：D
質問 3：
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
A. measured
B. rewarded
C. managed
D. defined
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
When should a full risk assessment and authorization be carried out for a standard change?
A. At least once a year
B. When an emergency change is requested
C. When the procedure for the standard change is created
D. Each time the standard change is implemented
正解：C
質問 5：
Which practice identifies metrics that reflect the customer's experience of a service?
A. Service level management
B. Service desk
C. Continual improvement
D. Problem management
正解：A
質問 6：
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
A. A customer
B. A configuration item (CI)
C. An IT asset
D. A user
正解：A
質問 7：
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.
A. Service desk agent
B. Problem analyst
C. Change authority
D. Service level manager
正解：A
質問 8：
What are the KEY stakeholder groups that service providers should cooperate with?
A. Customers
B. Relationship managers
C. Suppliers
D. Developers
正解：A
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
A. Progress iteratively with feedback
B. Collaborate and promote visibility
C. Think and work holistically
D. Start where you are
正解：A
質問 2：
Which statement about costs is CORRECT?
A. Costs imposed on the consumer are costs of service warranty
B. Costs removed from the consumer are part of service consumption
C. Costs imposed on the consumer are costs of service utility
D. Costs removed from the consumer are part of the value proposition
正解：D
質問 3：
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
A. measured
B. rewarded
C. managed
D. defined
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
When should a full risk assessment and authorization be carried out for a standard change?
A. At least once a year
B. When an emergency change is requested
C. When the procedure for the standard change is created
D. Each time the standard change is implemented
正解：C
質問 5：
Which practice identifies metrics that reflect the customer's experience of a service?
A. Service level management
B. Service desk
C. Continual improvement
D. Problem management
正解：A
質問 6：
What defines the requirements for a service and takes responsibility for the outcomes of service consumption?
A. A customer
B. A configuration item (CI)
C. An IT asset
D. A user
正解：A
質問 7：
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.
A. Service desk agent
B. Problem analyst
C. Change authority
D. Service level manager
正解：A
質問 8：
What are the KEY stakeholder groups that service providers should cooperate with?
A. Customers
B. Relationship managers
C. Suppliers
D. Developers
正解：A
沢田** -
ITIL-4-Foundation自学者向けの教科書だと思います。Pass4Testさん本当にありがとうございます。