最新なITIL ITIL-4-Foundation問題集（535題）、真実試験の問題を全部にカバー！

質問 1：
What can be described as an operating model for the creation and management of products and services?
A. Governance
B. Service value chain
C. Guiding principles
D. Practices
正解：B

質問 2：
Which principle concentrates on service consumers?
A. Keep it simple
B. Start where you are
C. Optimize and automate
D. Focus on value
正解：D

質問 3：
Which practice needs people who understand complex systems and have creative and analytical skills?
A. Service request management
B. Service level management
C. Change enablement
D. Problem management
正解：D

質問 4：
Which statement about service offerings is CORRECT?
A. Service offerings describe how providers and consumers cooperate to co-create value
B. Each service should be described to consumers as a single service offering
C. The same product can be used as a basis for more than one service offering
D. Service offerings include the transfer of goods from the consumer to the prowler
正解：C

質問 5：
Which dimension includes a workflow management system?
A. Partners and suppliers
B. Information and technology
C. Value streams and processes
D. Organizations and people
正解：C

質問 6：
Which is recommended as pan of the 'progress iteratively with feedback' guiding principle?
A. Reduce the number of steps that produce tangible results
B. Organize work into small manageable units
C. Prohibit changes to plans after they have been finalized
D. Analyse the whole situation in detail before taking any action
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
Which is described by the 'organizations and people' dimension of service management?
A. Inputs and outputs
B. Communication and collaboration
C. Workflows and controls
D. Contracts and agreement
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 8：
Which describes an unresolved problem which has been already analysed?
A. A known error
B. A risk
C. An incident
D. A workaround
正解：A
解説: (Pass4Test メンバーにのみ表示されます)