861 お客様のコメント
質問 1：
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
A. All service management staf shall be qualified to at least ITIL Foundation level
B. All service management personnel shall be aware of their contribution to service management objectives
C. Appropriate service management staff training records shall be maintained
D. The competencies required for service management roles shall be determined
正解：A
質問 2：
A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?
A. The change advisory board (CAB) should meet and decide whether to deploy or not
B. The organization should decide on necessary actions and deployment
C. The operations team should make the decision to safeguard the live environment
D. The release should be stopped and rejected so another team can fix it
正解：B
質問 3：
During an audit, what is an observation?
A. A recommendation that has to be actioned
B. A non-fulfillment of a requirement
C. A finding against an area which is NOT in the scope of the standard
D. A conformity where there is an opportunity for improvement
正解：D
質問 4：
Which is a requirement of incident management for a Major Incident?
A. Responsibility shall be assigned for managing a major incident
B. The customer shall be responsible for the definition of a Major Incident
C. The root cause of a major incident shall be recorded at the time the incident record is created
D. Opportunities for improvement shall be identified before the incident is resolved
正解：A
質問 5：
What is an example of a requirement for the service management objectives?
A. They should be shared with the customers
B. They should be left unchanged, even if services change
C. They should be consistent with the service management policy
D. They should be easy to realize
正解：C
質問 6：
Which event is NOT part of the definition of an incident?
A. A reduction in the quality of a service
B. A request for access to a service
C. An unplanned interruption to a service
D. An event that has NOT yet impacted the service to the customer
正解：B
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?
A. All service management staf shall be qualified to at least ITIL Foundation level
B. All service management personnel shall be aware of their contribution to service management objectives
C. Appropriate service management staff training records shall be maintained
D. The competencies required for service management roles shall be determined
正解：A
質問 2：
A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?
A. The change advisory board (CAB) should meet and decide whether to deploy or not
B. The organization should decide on necessary actions and deployment
C. The operations team should make the decision to safeguard the live environment
D. The release should be stopped and rejected so another team can fix it
正解：B
質問 3：
During an audit, what is an observation?
A. A recommendation that has to be actioned
B. A non-fulfillment of a requirement
C. A finding against an area which is NOT in the scope of the standard
D. A conformity where there is an opportunity for improvement
正解：D
質問 4：
Which is a requirement of incident management for a Major Incident?
A. Responsibility shall be assigned for managing a major incident
B. The customer shall be responsible for the definition of a Major Incident
C. The root cause of a major incident shall be recorded at the time the incident record is created
D. Opportunities for improvement shall be identified before the incident is resolved
正解：A
質問 5：
What is an example of a requirement for the service management objectives?
A. They should be shared with the customers
B. They should be left unchanged, even if services change
C. They should be consistent with the service management policy
D. They should be easy to realize
正解：C
質問 6：
Which event is NOT part of the definition of an incident?
A. A reduction in the quality of a service
B. A request for access to a service
C. An unplanned interruption to a service
D. An event that has NOT yet impacted the service to the customer
正解：B
Gotou -
試験の全範囲を網羅するオリジナル問題集です。このISO-IEC-20000-Foundationの情報量とみやすさのバランスが完璧です。