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質問 1：
What does ISO/IEC 20000-1 specify?
A. A methodology for ensuring that service management operates at the least possible cost
B. The requirements for a service management system
C. Guidance on the application of service management systems
D. Best practice guidelines for service management
正解：B
質問 2：
What do the principles Adapt and Adopt mean?
A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
B. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
C. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
D. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
正解：B
質問 3：
What is the objective of service continuity management?
A. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
B. To ensure that service continuity requirements are fully defined and agreed in service level agreements
C. To ensure that service continuity plans are tested in accordance with business needs
D. To ensure that potential service continuity issues are predicted and preventive action taken
正解：A
質問 4：
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".
A. proposal for a new service
B. update to a configuration item
C. change of scope
D. access to a service
正解：D
質問 5：
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?
A. Financial, suppliers, and service desk
B. Technical, work areas, and service desk
C. Information, suppliers, and work areas
D. Technical, information, and financial
正解：D
質問 6：
What kind of request would qualify as a service request?
A. A request for a design change
B. A request for information
C. A request to terminate a subscription
D. A billing inquiry
正解：B
What does ISO/IEC 20000-1 specify?
A. A methodology for ensuring that service management operates at the least possible cost
B. The requirements for a service management system
C. Guidance on the application of service management systems
D. Best practice guidelines for service management
正解：B
質問 2：
What do the principles Adapt and Adopt mean?
A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
B. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
C. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
D. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
正解：B
質問 3：
What is the objective of service continuity management?
A. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
B. To ensure that service continuity requirements are fully defined and agreed in service level agreements
C. To ensure that service continuity plans are tested in accordance with business needs
D. To ensure that potential service continuity issues are predicted and preventive action taken
正解：A
質問 4：
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".
A. proposal for a new service
B. update to a configuration item
C. change of scope
D. access to a service
正解：D
質問 5：
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?
A. Financial, suppliers, and service desk
B. Technical, work areas, and service desk
C. Information, suppliers, and work areas
D. Technical, information, and financial
正解：D
質問 6：
What kind of request would qualify as a service request?
A. A request for a design change
B. A request for information
C. A request to terminate a subscription
D. A billing inquiry
正解：B
Ikeda -
私はISO-IEC-20000-Foundation練習資料に満足しています。ISO-IEC-20000-Foundation練習資料を利用し、ISO-IEC-20000-Foundation試験に合格したからです。