The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading a requirements elicitation workshop about the process for onboarding new wholesale partners. While whiteboarding the process, one stakeholder continuously interrupts and points out inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
A. Add the stakeholder's concerns to a "parking lot" for further discussion.
B. Ask the stakeholder to focus on the onboarding process.
C. Shift the conversation from onboarding to the stakeholder's concerns.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
A. Universal Process Notation (UPN)
B. Unified Modeling Language (UML)
C. Business Process Modeling Notation (BPMN)
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
A. Business analysis plan
B. Scope statement specification
C. Functional requirements specification
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
A. Schedule deployment.
B. Identify power users.
C. Gather business requirements.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Cloud Kicks (CK) wants to incorporate a credit check process to verify prospects in Sales Cloud. CK asks the business analyst (BA) to identify which stage of the sales process that the credit check should be embedded.
What should the BA do to meet the requirement?
A. Create a process map.
B. Create a value stream map.
C. Create a capability model.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
A. Create user training materials.
B. Conduct user training.
C. Set up users for training.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
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Tsuruoka -
Certified-Business-Analystを合格しました!試験合格の為の対策本としては本当によかったです。実践に近い模擬で、全ての問題が100%になるまで繰り返し練習しました。この教本はオススメです☆