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質問 1：
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
A. The incorrect persona was used in the story.
B. The story included feature- specific language.
C. The story explained the value to the user.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?
A. Review relevant apps on the AppExchange
B. Use CRM Anal Analyst actionable insights.
C. Investigate building a custom app.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?
A. Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.
B. Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
C. Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
A. Sprint review
B. Daily stand-up
C. Retrospective
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?
A. Definition of done
B. Acceptance criteria
C. Assumptions
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
A. A very detailed process map that is unambiguous and version controlled
B. A simple process map that is high-level and covers key aspects
C. A somewhat detailed process map that is easy to remember and self- explanatory
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?
A. Detailed documentation of technical solution
B. Test scripts to validate requirements
C. High-level description of required functionality
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?
A. The incorrect persona was used in the story.
B. The story included feature- specific language.
C. The story explained the value to the user.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?
A. Review relevant apps on the AppExchange
B. Use CRM Anal Analyst actionable insights.
C. Investigate building a custom app.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?
A. Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.
B. Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
C. Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
A. Sprint review
B. Daily stand-up
C. Retrospective
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?
A. Definition of done
B. Acceptance criteria
C. Assumptions
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
A. A very detailed process map that is unambiguous and version controlled
B. A simple process map that is high-level and covers key aspects
C. A somewhat detailed process map that is easy to remember and self- explanatory
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?
A. Detailed documentation of technical solution
B. Test scripts to validate requirements
C. High-level description of required functionality
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
Senou -
たった24時間の勉強で合格レベルに。だれよりもラクにCertified-Business-Analyst合格を勝ちとったぜ。