Up to how many Profiles can a User have?
A. The Administrator can have up to 3, normal users only 1.
B. Only 1
C. Up to 3
D. As many as required.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
The customer service director at Universal Containers wants a self-service portal for customers using Experience Cloud. The director has a limited budget and wants the solution delivered before the end of the quarter.
After assessing several potential options, which solution should the business analyst recommend?
A. The solution with the lowest cost
B. The solution with the highest business value
C. The solution with the fastest implementation time
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
A. Object models
B. Use cases
C. Current state analysis
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
A. Username
B. Profile
C. Role
D. User License
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
A. Value stream map
B. Capability model
C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain.
The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?
A. The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
B. The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features
C. The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?
A. Proceed with the workshop as scheduled with the stakeholders who are available.
B. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
C. Hold a one-on-one diagram session with each stakeholder before the workshop.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
A. Business analysis plan
B. Change management
C. Process mapping
正解:C
大和** -
有難いCertified-Business-Analyst問題集です。一発合格しました!嬉しいです!どうもありがとうございます!