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質問 1：
Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?
A. Ticket
B. Lead
C. Customer
D. Campaign
正解：B,C
質問 2：
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
A. Code list Restrictions
B. Language Adaptation
C. Mash-ups
D. Page layouts
正解：A,D
質問 3：
What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.
A. Business users can be assigned access rights and business roles; employees cannot
B. Employees need to be assigned directly to the organizational structure; business users fo not
C. Business users can be created using the data migration template; employees cannot
D. Employees can be assigned access rights and business roles: business users cannot
正解：A,B
質問 4：
Which item types can you use in installed bases? Note: There are 3 correct answers to this question.
A. Registered product
B. Product .
C. Warranty
D. object
E. Text
正解：A,B,E
質問 5：
What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
A. Service entitlement
B. Maintenance plan
C. Pricing condition
D. Warranty information
正解：B,D
質問 6：
Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.
A. CTI Client adapter
B. CTI client server
C. Live activity pane
D. CTI desktop client
正解：A,C
質問 7：
Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.
A. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
C. Upload Microsoft excel worksbook to SAP Cloud for Customer
D. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
正解：B,C
質問 8：
What can you use to hide a single value of multiple value field?
A. Key user tool (KUT)
B. Access rights
C. Code lists restrictions
D. Personalization
正解：C
質問 9：
When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
A. When the data volume is low
B. When data must be loaded quickly
C. When data is loaded from multiple applications
D. When integration has been scoped
正解：B,C
Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?
A. Ticket
B. Lead
C. Customer
D. Campaign
正解：B,C
質問 2：
Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.
A. Code list Restrictions
B. Language Adaptation
C. Mash-ups
D. Page layouts
正解：A,D
質問 3：
What is the difference between a business user and an employee? Note: There are 2 correct answers to this question.
A. Business users can be assigned access rights and business roles; employees cannot
B. Employees need to be assigned directly to the organizational structure; business users fo not
C. Business users can be created using the data migration template; employees cannot
D. Employees can be assigned access rights and business roles: business users cannot
正解：A,B
質問 4：
Which item types can you use in installed bases? Note: There are 3 correct answers to this question.
A. Registered product
B. Product .
C. Warranty
D. object
E. Text
正解：A,B,E
質問 5：
What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
A. Service entitlement
B. Maintenance plan
C. Pricing condition
D. Warranty information
正解：B,D
質問 6：
Which of the following components of computer Telephony Integration (CTI) are delivered by SAP Cloud for Customer? Note: There are 2 correct answers to this questions.
A. CTI Client adapter
B. CTI client server
C. Live activity pane
D. CTI desktop client
正解：A,C
質問 7：
Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.
A. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
B. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
C. Upload Microsoft excel worksbook to SAP Cloud for Customer
D. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
正解：B,C
質問 8：
What can you use to hide a single value of multiple value field?
A. Key user tool (KUT)
B. Access rights
C. Code lists restrictions
D. Personalization
正解：C
質問 9：
When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.
A. When the data volume is low
B. When data must be loaded quickly
C. When data is loaded from multiple applications
D. When integration has been scoped
正解：B,C
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