1051 お客様のコメント
質問 1：
Which of the following elements is optional when you configure a service level?
A. type of service
B. Priority ticket
C. alert when overdue
D. Net labor time
正解：C
質問 2：
What can you create using a workflow?
A. Task
B. Phone call
C. Activity list
D. Appointment
正解：A
質問 3：
Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?
A. Knowledge Base
B. Service request management
C. Service an repair
D. Communication for customer care
正解：A
質問 4：
Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Google Docs
B. SAP Jam
C. MindTouch
D. Microsoft SharePoint
正解：B,C
質問 5：
Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A. Manage business tasks for employee support
B. Create or delete custom channels
C. Disable the profanity check for outbound responses
D. Assign tickets to the last processor
正解：A,B
質問 6：
How do you create an assignment for a service technician in SAP Service Cloud?
A. Use a ticket routing rule
B. Use a time report
C. Use SAP Multi-resource Scheduling
D. Use the Resource Scheduler
正解：D
質問 7：
Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.
A. Social media profiles
B. Opportunities
C. Currency conversion rates
D. Service requests
E. Recent orders
正解：A,C,E
質問 8：
What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.
A. Maintain Next Ticket configuration
B. Create and schedule social media import run
C. Select the channel type
D. Set up access to social media account
E. Set up service level determination for social media channel
正解：A,B,D
質問 9：
You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.
A. Parents
B. Competitors
C. Accounts
D. Individual customers
正解：C,D
Which of the following elements is optional when you configure a service level?
A. type of service
B. Priority ticket
C. alert when overdue
D. Net labor time
正解：C
質問 2：
What can you create using a workflow?
A. Task
B. Phone call
C. Activity list
D. Appointment
正解：A
質問 3：
Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?
A. Knowledge Base
B. Service request management
C. Service an repair
D. Communication for customer care
正解：A
質問 4：
Which of the following platform can you integrate out of the box with SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A. Google Docs
B. SAP Jam
C. MindTouch
D. Microsoft SharePoint
正解：B,C
質問 5：
Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A. Manage business tasks for employee support
B. Create or delete custom channels
C. Disable the profanity check for outbound responses
D. Assign tickets to the last processor
正解：A,B
質問 6：
How do you create an assignment for a service technician in SAP Service Cloud?
A. Use a ticket routing rule
B. Use a time report
C. Use SAP Multi-resource Scheduling
D. Use the Resource Scheduler
正解：D
質問 7：
Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.
A. Social media profiles
B. Opportunities
C. Currency conversion rates
D. Service requests
E. Recent orders
正解：A,C,E
質問 8：
What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.
A. Maintain Next Ticket configuration
B. Create and schedule social media import run
C. Select the channel type
D. Set up access to social media account
E. Set up service level determination for social media channel
正解：A,B,D
質問 9：
You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.
A. Parents
B. Competitors
C. Accounts
D. Individual customers
正解：C,D
Kaneda -
試験を見事でパスしました。このC_C4C14_1811問題集は読むのもあまり苦がなく、とにかくやる気が起こるテキスト