A talent development (TD) professional has been asked to deliver training in support of the corporate strategic plan to increase sales revenues. What is the first question the TD professional should ask the stakeholders?
A. Why are sales revenues down?
B. By how much are revenues expected to be increased?
C. What specific issues is this initiative intended to address?
D. Should certain sales representatives be targeted for this training?
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Which approach best demonstrates an organization's learning culture?
A. Measuring change to identify improvement opportunities
B. Investing adequate time and capital into employee training
C. Setting measurable training outcomes and mapping them to the business
D. Leveraging technology for higher employee engagement
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Which is the most effective way for a facilitator to incorporate adult learners ' previous experience?
A. Utilize case studies detailing typical experiences
B. Invite discussions on the content
C. Link objectives to internal motivators
D. Provide significant practice with feedback
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Which is an example of both learning through experience and learning through influence by interactions with people?
A. Constructivism
B. Conceptualism
C. Relativism
D. Behaviorism
正解:A
質問 5:
Which is the most beneficial action a manager can take to impact an employee ' s career development?
A. Offer the employee a mentorship opportunity.
B. Help the employee create a personal development plan.
C. Offer the employee a promotion to a higher level.
D. Help the employee improve self-awareness.
正解:B
質問 6:
A talent development (TD) professional has been asked to analyze training effectiveness in relation to company finances. Specifically, management wants to know if the training will pay for itself in 18 months.
Which tool should the TD professional use?
A. Price to earnings ratio
B. Break-even analysis
C. Return on investment (ROI)
D. Fixed costs to total labor ratio
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
An operations director for a retail call center asks a talent development (TD) manager to analyze the recent rise in incorrect orders, which are up 40% in the past month.
Which action(s) should the TD manager take to determine the root cause(s)?
A. Create a plan for retraining employees.
B. Analyze recent staffing.
C. Identify and interview employees who are making mistakes.
D. Request a report on recent online retail trends.
E. Conduct employee focus groups.
F. Analyze data regarding recent orders.
G. Review recent organizational changes.
正解:B,C,F,G
質問 8:
A talent development (TD) professional is asked to offer training to entry-level employees on a new online software that will change many processes in their work. Which is the best way for the TD professional to prepare a learner-centered course?
A. Research how the new online software works, collect screenshots for job aids that will be distributed during the training, and outline the training in a logical order based on the steps of the new process to match the job aids
B. Collect information on the employees ' current job functions and how the software will change their work, understand employees ' fears about the new software, and research how the new software will benefit them
C. Research how the new processes will flow, outline the training in sequential order based on the processes, and verify with subject matter experts that the content is correct
D. Collect information on what the organization expects from employees, research commonly used terms, and understand potential barriers to learning
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
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Uchida -
私は1週間前にCPTD問題集のみを準備しましたが、高得点で試験に合格しました。出題分野を幅広く網羅し、側注付きで理解しやすい参考書だなっていう印象です。