最新なServiceNow CIS-CSM問題集（261題）、真実試験の問題を全部にカバー！

質問 1：
Benefits of Proactive Customer Service Operations include: (Choose two.)
A. Reduced inbound calls from customers Most Voted
B. Reduction in staff turnover
C. Major cases can be eliminated as there will be no Impact to customers
D. Reduced Mean Time To Resolve (MTTR) Most Voted
E. Guaranteed increase in customer satisfaction
正解：A,D

質問 2：
Out-of-the-box. cases are automatically closed after how many days?
A. Cases are not automatically closed by default
B. 5 days
C. 10 days
D. 3 days
正解：A

質問 3：
Once a major case candidate is approved a major case is created. What then happens to the customer case?
A. The customer case becomes the parent case of the major case
B. The customer case will be automatically closed
C. The customer case will automatically be related to a problem
D. The customer case becomes a child case of the major case
正解：A

質問 4：
What are the types of units used to measure entitlements? (Choose two.)
A. Cost
B. Contract
C. Case
D. Hours
正解：C,D
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
What are the types of matching criteria for Customer Service? (Choose four.)
A. Matching Skills Most Voted
B. Partner Hours
C. Assigned Cases Most Voted
D. Last Assigned Most Voted
E. Distance
F. Availability Today Most Voted
G. Certifications
正解：A,C,D,F

質問 6：
What feature does the Product Model and Catalog Items Relationship plugin enable?
A. Customer service managers can track the financial cost of customer's subscribed services and the related requests
B. Consumers can track what products they have purchased via the catalog
C. It provides a contextual service catalog based on the customer's subscribed services Most Voted
D. Agents are automatically proposed catalog items related to the chosen product on the case form
正解：C

質問 7：
Which aspect of an install base item helps document the details of products installed at a customer location?
A. Product ID
B. Sales Records
C. Install Base Attributes
D. Service Logs
正解：C

質問 8：
What allows the implementation of phases and tasks to meet performance goals track progress and measure success?
A. Service Level Agreement Tasks
B. Scheduled Reporting
C. Performance Analytics Spotlight
D. Continual Improvement Management
正解：D

質問 9：
When implementing Knowledge Product Entitlements, what is enabled when activating the Enable access control of Knowledge Articles system property?
A. Allows access to multi-product line knowledge articles
B. Allows access to knowledge articles based on customer's security access
C. Allows access to knowledge articles that are related to entitlements owned by a customer
D. Allows access to knowledge articles that are related to products owned by a customer
正解：D