最新なServiceNow CIS-CSM問題集（231題）、真実試験の問題を全部にカバー！

質問 1：
Once a major case candidate is approved a major case is created. What then happens to the customer case?
A. The customer case becomes the parent case of the major case
B. The customer case will be automatically closed
C. The customer case will automatically be related to a problem
D. The customer case becomes a child case of the major case
正解：A

質問 2：
Which of the following are benefits that may be gained from using communities?
Choose 3 answers
A. Increase marketing effectiveness
B. Engagement with Customers
C. Reduce support costs
D. Get product feedback
E. Reduce cost per sales
正解：B,C,D

質問 3：
What are available matching criteria for case assignment in Customer Service Management?
Choose 3 answers
A. Partner Hours
B. Distance
C. Assigned Cases
D. Certifications
E. Matching Skills
F. Availability Today
正解：C,E,F
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
A. False
B. True
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
User criteria records may be applied to which knowledge items?
A. Knowledge Base
B. Knowledge Base, Category and Article
C. Knowledge Base and Category
D. Knowledge Base and Article
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
What can a person assigned with the customer role access on the customer service portal by default? (Choose three.)
A. Cases
B. Assets
C. Sold products
D. Social profiles
E. Related parties
正解：A,B,C

質問 7：
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Chat
B. Case
C. Accounts
D. Knowledge Article
正解：C,D

質問 8：
Which roles are considered external? (Choose two.)
A. Customer Service Agent (sn_customerservice_agent)
B. Customer Admin (sn_customerservice.customer_admin) Most Voted
C. Consumer Support Agent (sn_customerservice.consumer_agent)
D. Partner Admin (sn_customerservice.partner_admin) Most Voted
正解：B,D

質問 9：
New case tasks use the following prefix:
A. No specific task prefix just existing TASK prefix
B. CSTASK prefix
C. CSMTASK prefix
D. CASETASK prefix
正解：B