最新なServiceNow CIS-CSM問題集（261題）、真実試験の問題を全部にカバー！

質問 1：
Upon self-registration through the Consumer Service Portal, a record is created in: (Choose two.)
A. Contact (customer_contact)
B. Consumer User (csm_consumer-user)
C. CSM User (csm_user)
D. Consumer (csm_consumer)
正解：B,D

質問 2：
What will be the state of a case after a customer rejects the solution proposed by an agent?
A. In Progress
B. Open
C. New
D. Solution Rejected
正解：B

質問 3：
What types of escalation templates can be created?
Choose 2 answers
A. Case
B. Sold Product
C. Consumer
D. Account
正解：A,D

質問 4：
The default configuration automatically closes resolved Cases after how many days?
A. Cases are not automatically closed by default Most Voted
B. 5 days
C. 10 days
D. 3 days
正解：A

質問 5：
Which of the following are best practice with regard to data imports? (Choose two.)
A. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
B. When importing to multiple instances import to each instance separately.
C. Images embedded in Knowledge Articles should be uploaded separately
D. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
正解：A,C

質問 6：
What features are included with the Customer Service Portal?
Choose 3 answers
A. The ability to create new accounts
B. Links to marketing promotions and product coupons
C. Search feature to get Information from several repositories
D. Header with links for different customer activities such as creating a case
E. Links to information sources such as the knowledge base, community and customer support
正解：C,D,E
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
The assignment workbench uses configurable matching criteria to evaluate agents in a selected group and provide an overall ranking. What are the different types of criteria available for the assignment workbench?
Choose 3 answers
A. Aggregate
B. Simple Match
C. Correlation
D. Scripted
E. Availability
正解：A,B,D

質問 8：
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?
A. Case Spotlight
B. Case Digest
C. Case Analytics
D. Case Performance
正解：A

質問 9：
What is the specific type of catalog item called that allows users to create any type of task, such as cases, from the Service Catalog?
A. Request Item
B. Service Catalog Request
C. Catalog item
D. Record Producer
正解：D
解説: (Pass4Test メンバーにのみ表示されます)