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質問 1：
What is the benefit of a phased release approach?
A. Delivery of core functionality quickly
B. Working across multiple systems of record
C. More time to develop stories
D. Team members schedules are able to synchronize
正解：A
質問 2：
What determines how an escalation request is processed?
A. Escalation Template
B. Escalation Severity
C. Escalation Justification
D. Escalation Rule
正解：A
質問 3：
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A. Update Case Entitlement
B. Change Update to Close
C. Apply Role by Customer
D. Auto Assessment
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Name a security benefit gained from using scoped applications:
A. Limits the number of update sets that can be applied
B. Prevents changes to tables without explicit permission from IT
C. Limits accessibility to other applications in the Instance
D. Prevents third party Integrations
正解：C
質問 5：
Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)
A. Can assign the roles to other contacts in the same account
B. Can research questions issues, or problems, and create view and edit cases for only their own accounts Most Voted
C. Can edit information or roles for existing contacts
D. Can view assets belonging to their account Most Voted
正解：B,D
質問 6：
What are the advantages of leading indicators over lagging indicators? (Choose two.)
A. Hard to influence
B. Easy to influence
C. Prospective Most Voted
D. Retrospective
正解：B,C
質問 7：
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
A. False
B. True
正解：B
質問 8：
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
A. Related search
B. Agent assist
C. Special handing notes
D. Lookup and verify
正解：B,D
質問 9：
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
A. Product
B. Asset
正解：A
What is the benefit of a phased release approach?
A. Delivery of core functionality quickly
B. Working across multiple systems of record
C. More time to develop stories
D. Team members schedules are able to synchronize
正解：A
質問 2：
What determines how an escalation request is processed?
A. Escalation Template
B. Escalation Severity
C. Escalation Justification
D. Escalation Rule
正解：A
質問 3：
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
A. Update Case Entitlement
B. Change Update to Close
C. Apply Role by Customer
D. Auto Assessment
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Name a security benefit gained from using scoped applications:
A. Limits the number of update sets that can be applied
B. Prevents changes to tables without explicit permission from IT
C. Limits accessibility to other applications in the Instance
D. Prevents third party Integrations
正解：C
質問 5：
Which services does a Customer (sn_customerservice.customer) have access to? (Choose two.)
A. Can assign the roles to other contacts in the same account
B. Can research questions issues, or problems, and create view and edit cases for only their own accounts Most Voted
C. Can edit information or roles for existing contacts
D. Can view assets belonging to their account Most Voted
正解：B,D
質問 6：
What are the advantages of leading indicators over lagging indicators? (Choose two.)
A. Hard to influence
B. Easy to influence
C. Prospective Most Voted
D. Retrospective
正解：B,C
質問 7：
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
A. False
B. True
正解：B
質問 8：
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)
A. Related search
B. Agent assist
C. Special handing notes
D. Lookup and verify
正解：B,D
質問 9：
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
A. Product
B. Asset
正解：A
Marukawa -
詳細解説で合格を掴みとりました。無駄なく効率よくCIS-CSMを学べるとおもう。図が多く、イメージをつかみやすい