What is the total time aOneTeam Severity 3 Problem Management Record (PMR) should be worked before passing to the BackEnd?
A. 4 hours
B. 1 hour
C. 3 business days
D. 5 business days
正解:A
質問 2:
Explain why the customer would use a Problem Management Record (PMR) online tool (e.g.. Electronic Service Request (ESR), Service Request (SR))?
It is an IBM application where customers can:
A. search for old PMRs, including their own.
B. download official patches and fixes for their PMRs.
C. register and ask for software support.
D. open, update and list their PMRs.
正解:D
質問 3:
At what stage must the OneTeam Format Alter (1654) be completed?
A. During Problem Management Record (PMR) closure.
B. When analyzing the problem.
C. Before escalating the PMR to L2 support.
D. After the customer has been contacted for the first time.
正解:B
質問 4:
The IBM Support Assistant (ISA) Blue tool is an?
A. internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
B. tool for both internal and external use
C. internal tool to capture audit trail information of customer navigation to support site.
D. externally available tool for customers
正解:B
質問 5:
AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:
A. Installassistance for an APAR or Program Temporary Fix (PTF).
B. Circumventiongiven.
C. Codedefect.
D. fixtest given.
正解:A
質問 6:
The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:
A. L2 support
B. L1 support
C. the customer's support contract
D. the customer contact
正解:A
小仲** -
Pass4Testは試験出題見直に対応しているC9510-526問題集が素晴らしい
大学生ですが、このC9510-526参考書を利用して一ヶ月で合格することができました。