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質問 1：
How can an interaction between a service technician and a customer become a new lead?
A. When the service was good
B. When the technician offers extra services
C. When the customer fills out the satisfaction form with a recommendation for someone else to use the service
正解：C
質問 2：
What is discrete manufacturing?
A. Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics.
B. Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Nuts and bolts, brackets, wires, assemblies and individual products.
C. Discrete manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics.
D. Discrete manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Nuts and bolts, brackets, wires, assemblies and individual products.
正解：B
質問 3：
True or false: Progressive profiling is when a customer starts out accessing your site anonymously and as trust grows, he/she starts providing more data about hinv/herself, like by creating a registered user
A. False
B. True
正解：B
質問 4：
Define the stage: A customer interaction is captured and scored, creating a lead. Market retargets the customer to remind him/her of the offer with the goal of handling the lead to sales, potential is qualified and lead is converted to opportunity.
A. Contact-to-lead
B. Lead-to-Opportunity
C. Quote-to-Order
D. Opportunity-to-Quote/Cart
正解：B
質問 5：
On an e-commerce channel, which tool is providing the Feedback option about the page at anytime?
A. Datahug
B. Qualtrics
C. Sap Sales Cloud
D. SAP Commerce Cloud
正解：B
質問 6：
Define the stage: the Opportunity scores high and a sales person is assigned and qualifies the opportunity. The customer visits the web site and is guided to build a shopping cart and requests quote. (This process can also be fully self-service).
A. Quote-to-Order
B. Order-to-Cash
C. Billing-to-Cash
D. Opportunity-to-Quote/Cart
正解：D
質問 7：
Which stages of the Lead-to-Cash processes are handled by C4HANA?
A. Customer Order, Contract Order Management, Fulfillment, Invoicing
B. Unidentified to Indentified Contact, Lead, Opportunity, Quote, Customer Order
C. Indentified Contact, Lead, Opportunity, Quote, Customer Order
D. Customer Order, Contract Order Management, Invoicing
正解：B
質問 8：
What types of scores does SAP Marketing Cloud provide to enrich customer and consumer profiles?
A. Predictive Scores
B. Heuristic Scores
C. Ranking Scores
D. Benchmark Scores
正解：A,B
How can an interaction between a service technician and a customer become a new lead?
A. When the service was good
B. When the technician offers extra services
C. When the customer fills out the satisfaction form with a recommendation for someone else to use the service
正解：C
質問 2：
What is discrete manufacturing?
A. Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics.
B. Discrete manufacturing is an industry term for the manufacturing of finished products that are distinct items capable of being easily counted, touched or seen. Ex. Nuts and bolts, brackets, wires, assemblies and individual products.
C. Discrete manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Food, beverages, refined oil, gasoline, pharmaceuticals, chemicals and plastics.
D. Discrete manufacturing is the production of goods by combining supplies, ingredients or raw substances using a formula or recipe. Ex. Nuts and bolts, brackets, wires, assemblies and individual products.
正解：B
質問 3：
True or false: Progressive profiling is when a customer starts out accessing your site anonymously and as trust grows, he/she starts providing more data about hinv/herself, like by creating a registered user
A. False
B. True
正解：B
質問 4：
Define the stage: A customer interaction is captured and scored, creating a lead. Market retargets the customer to remind him/her of the offer with the goal of handling the lead to sales, potential is qualified and lead is converted to opportunity.
A. Contact-to-lead
B. Lead-to-Opportunity
C. Quote-to-Order
D. Opportunity-to-Quote/Cart
正解：B
質問 5：
On an e-commerce channel, which tool is providing the Feedback option about the page at anytime?
A. Datahug
B. Qualtrics
C. Sap Sales Cloud
D. SAP Commerce Cloud
正解：B
質問 6：
Define the stage: the Opportunity scores high and a sales person is assigned and qualifies the opportunity. The customer visits the web site and is guided to build a shopping cart and requests quote. (This process can also be fully self-service).
A. Quote-to-Order
B. Order-to-Cash
C. Billing-to-Cash
D. Opportunity-to-Quote/Cart
正解：D
質問 7：
Which stages of the Lead-to-Cash processes are handled by C4HANA?
A. Customer Order, Contract Order Management, Fulfillment, Invoicing
B. Unidentified to Indentified Contact, Lead, Opportunity, Quote, Customer Order
C. Indentified Contact, Lead, Opportunity, Quote, Customer Order
D. Customer Order, Contract Order Management, Invoicing
正解：B
質問 8：
What types of scores does SAP Marketing Cloud provide to enrich customer and consumer profiles?
A. Predictive Scores
B. Heuristic Scores
C. Ranking Scores
D. Benchmark Scores
正解：A,B
加藤** -
早速勉強していきたいと思います！とても有用なC_C4HL2C_92参考書になります。