Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.
A. User ID
B. Access restriction
C. Employee
D. Assignment to an organizational unit
正解:A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?
A. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
B. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
C. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
D. It is not possible to change an existing Case Type, so deactivate it and create a new one.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.
A. Registered products and installed bases related to the account only
B. Installation points
C. Products
D. Installed bases
E. Registered products
正解:B,D,E
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
What is one of the main uses for warranty management in SAP Service Cloud Version 2?
A. The system can be set up so that certain service levels are not covered.
B. The warranty is assigned to a registered product.
C. The warranty is assigned to a contract.
D. Routing rules can be applied to warranties.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
A. Develop a custom business object.
B. Include a dedicated step pointing to the mashup in one of the phases of the case type.
C. Define a custom screen for the mashup.
D. Create a mashup to embed the web page of the external solution.
E. Use the web page URL of the external solution for extracting input parameters in the mashup
正解:B,D,E
解説: (Pass4Test メンバーにのみ表示されます)
冈あ** -
SAPのこのC_C4H56I_34問題集の解説が非常に丁寧かつ分かりやすいし、試験対策としてこのひとつで完璧!合格しまくりだ!