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質問 1：
Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.
A. In the Service Control Center
B. In Fine-tuning
C. In Scoping
D. In Administrator Work Center
正解：B,C
質問 2：
Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.
A. Plant stock
B. Special stock
C. Consignment stock
D. Locked stock
正解：A,C
質問 3：
Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A. Purchase order
B. Service order
C. Good issue
D. Billing request
E. Internal order
正解：A,C,D
質問 4：
What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
A. Invoicing method
B. Scheduling relevant
C. Ticket type
D. Processing type
正解：A
質問 5：
Why do you create a business role?
Note: There are 3 correct answers to this question.
A. You want to standardize system access
B. You want to make custom reports available on the home page
C. You want to set up a maintenance plan
D. You want to restrict drop down list values for a specific group of users
E. You want to perform fine-tuning activities
正解：A,B
質問 6：
You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?
A. In Fine-Tuning under the Business Configuration work center
B. In General Settings under the Administrator work center
C. In integration under the Business Configuration work center
D. In Service and Social General Settings under the Administrator work center
正解：A
質問 7：
You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.
A. Define a placeholder
B. Choose a rule type
C. Select an action
D. Add a condition group
正解：B,C
質問 8：
Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.
A. Manage business tasks for employee support
B. Create or delete custom channels
C. Disable the profanity check for outbound responses
D. Assign tickets to the last processor
正解：A,C
質問 9：
Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?
A. Activity
B. Ticket
C. Promotion
D. Campaign
正解：A
Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.
A. In the Service Control Center
B. In Fine-tuning
C. In Scoping
D. In Administrator Work Center
正解：B,C
質問 2：
Where can you consume spare parts in SAP ERP for use in an SAP Cloud for Customer work ticket integration scenario?
Note: There are 2 correct answers to this question.
A. Plant stock
B. Special stock
C. Consignment stock
D. Locked stock
正解：A,C
質問 3：
Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A. Purchase order
B. Service order
C. Good issue
D. Billing request
E. Internal order
正解：A,C,D
質問 4：
What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
A. Invoicing method
B. Scheduling relevant
C. Ticket type
D. Processing type
正解：A
質問 5：
Why do you create a business role?
Note: There are 3 correct answers to this question.
A. You want to standardize system access
B. You want to make custom reports available on the home page
C. You want to set up a maintenance plan
D. You want to restrict drop down list values for a specific group of users
E. You want to perform fine-tuning activities
正解：A,B
質問 6：
You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?
A. In Fine-Tuning under the Business Configuration work center
B. In General Settings under the Administrator work center
C. In integration under the Business Configuration work center
D. In Service and Social General Settings under the Administrator work center
正解：A
質問 7：
You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.
A. Define a placeholder
B. Choose a rule type
C. Select an action
D. Add a condition group
正解：B,C
質問 8：
Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.
A. Manage business tasks for employee support
B. Create or delete custom channels
C. Disable the profanity check for outbound responses
D. Assign tickets to the last processor
正解：A,C
質問 9：
Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?
A. Activity
B. Ticket
C. Promotion
D. Campaign
正解：A
Turuta -
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