最新なSalesforce AP-209問題集（70題）、真実試験の問題を全部にカバー！

質問 1：
A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?
A. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.
B. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.
C. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.
D. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)
A. Individual Service Resources in the Gantt
B. Child Service Territories in the Gantt
C. Multiple Service Appointments in the Appointment list
D. Individual Service Appointments in the Appointment list
E. Multiple Service Resources in the Gantt
正解：A,C,D

質問 3：
Universal Containers broadly has two sets of service resources: Internal employees and contractors. They have the following requirements while assigning the Service Appointments to them:
1. Contractors will be working on maintenance work, but internal employees can also handle work if the contractor is unavailable. 2. Contractors to cover only a 40-mile radius around its office.
Which recommendation should a consultant make to meet their requirements?
A. Configure a Service Objective applied only for contractors to limit their maximum travel and another Service Objective that will attempt to prefer contractor resources
B. Configure a Work Rule applied only for contractors to limit their maximum travel and a new Service Objective that will attempt to prefer contractor resources
C. Configure a Service Objective applied only for contractors to limit their maximum travel and a new Work Rule that will attempt to prefer contractor resources
D. Configure a Work Rule applied only for contractors to limit their maximum travel and another Work Rule that will attempt to prefer contractor resources
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.
What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?
A. Create Operating Hours with no availability, and use Shifts to define the daily changing availability
B. Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered
C. Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
D. Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
Green Energy Solutions employs a field workforce and must ensure they have coverage to respond to emergencies, which may occur at any given time. GES' field service organization consists of several business units configured as Service Territories, of which a resource may support simultaneously.
Resources do not work in more than a single timezone at a given time, however, GES is looking for a solution to allow their resources to be available for emergency work in the off-hours, in all the territories that they may support.
Which solution should a consultant recommend?
A. Service Resources cannot be assigned to more than one Service Territory
B. Create a shift for the Service Resource without a specified Service Territory, set the time slot type to
'Designated' and verify that the shift is contained in the Primary Territory membership dates
C. Create a shift for each Service Territory the Service Resource may belong to, set the time slot type to
'Designated' to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
D. Create a shift for the Service Resource without a specified Service Territory, use recordset filter criteria to apply to emergencies only, and verify that the shift is contained in the Primary Territory membership dates
正解：B
解説: (Pass4Test メンバーにのみ表示されます)