最新なAvaya 6211問題集（78題）、真実試験の問題を全部にカバー！

質問 1：
What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?
A. the assignment of a vector for each email skillset
B. the assignment of an open queue for each email skillset
C. the assignment of a script for each email skillset
D. the assignment of a route point for each email skillset
正解：D

質問 2：
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
A. Multimedia Reports
B. Configuration Reports
C. Outbound Reports
D. AgentPerformance Reports
E. Contact Summary Reports
F. Call-by-Call Reports
正解：A,C

質問 3：
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
A. Inbound Mail Application Server
B. Inbound Mall License Server
C. Inbound Mail Server
D. Inbound Mall Manager Server
正解：C

質問 4：
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?
A. Contact Center Manager Server (CCMS)
B. Avaya Agent Desktop (AAD)
C. Contact Center Multimedia (CCMM)
D. Contact Center Manager Administration (CCMA)
正解：B

質問 5：
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
A. To end the outbound call
B. To answer an outbound call
C. To record the dialing of an outbound call
D. To record the state of an outbound call
正解：D

質問 6：
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
A. The External Web server determines the skillset andpriority assigned to the contact.
B. Customized Web pages, displays to the customer.
C. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
D. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
正解：C

質問 7：
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)
A. Dialing
B. Active
C. Alerting
D. Call setup
正解：B,C

質問 8：
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
A. It is loaded on external database.
B. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
D. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
正解：B