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質問 1：
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
A. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
B. The contact Is presented to the agent using the Avaya Agent Desktop.
C. The newly-arrived contact is created and directed to an application using the Open
D. Customer details are retrieved for the agent using Web services.
正解：A
質問 2：
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
A. Agent Desktop Configuration, General Settings, Advanced Settings
B. Agent Desktop Configuration, User Settings
C. Agent Desktop Configuration, Resources
D. Agent Desktop Configuration, General Settings
正解：A
質問 3：
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
A. Skillset
B. Agent
C. Web Comms
D. Email
E. Server
正解：A,B,E
質問 4：
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?
A. Contact Center Manager Server (CCMS)
B. Avaya Agent Desktop (AAD)
C. Contact Center Multimedia (CCMM)
D. Contact Center Manager Administration (CCMA)
正解：B
質問 5：
Which tool displays the status counts for each multimedia contact type?
A. Contact Center Database Maintenance
B. Contact Center Database Dashboard
C. Multimedia Data Management
D. Multimedia Dashboard
正解：D
質問 6：
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
A. Inbound Mail Application Server
B. Inbound Mail License Server
C. Inbound Mail Server
D. Inbound Mail Manager Server
正解：C
質問 7：
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
A. Transferring the call
B. Accessing the address book
C. Copy the calling number from the workitem
D. Getting workitem status
正解：B
質問 8：
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
A. It helps with implementing CTI for installed and browser-based client integrations.
B. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
C. It provides administrative and management capabilities for CCMM resources.
D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
正解：B
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
A. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
B. The contact Is presented to the agent using the Avaya Agent Desktop.
C. The newly-arrived contact is created and directed to an application using the Open
D. Customer details are retrieved for the agent using Web services.
正解：A
質問 2：
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
A. Agent Desktop Configuration, General Settings, Advanced Settings
B. Agent Desktop Configuration, User Settings
C. Agent Desktop Configuration, Resources
D. Agent Desktop Configuration, General Settings
正解：A
質問 3：
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
A. Skillset
B. Agent
C. Web Comms
D. Email
E. Server
正解：A,B,E
質問 4：
Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?
A. Contact Center Manager Server (CCMS)
B. Avaya Agent Desktop (AAD)
C. Contact Center Multimedia (CCMM)
D. Contact Center Manager Administration (CCMA)
正解：B
質問 5：
Which tool displays the status counts for each multimedia contact type?
A. Contact Center Database Maintenance
B. Contact Center Database Dashboard
C. Multimedia Data Management
D. Multimedia Dashboard
正解：D
質問 6：
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
A. Inbound Mail Application Server
B. Inbound Mail License Server
C. Inbound Mail Server
D. Inbound Mail Manager Server
正解：C
質問 7：
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
A. Transferring the call
B. Accessing the address book
C. Copy the calling number from the workitem
D. Getting workitem status
正解：B
質問 8：
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
A. It helps with implementing CTI for installed and browser-based client integrations.
B. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
C. It provides administrative and management capabilities for CCMM resources.
D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
正解：B
Igarashi -
こころから感謝します。私はもう一度Pass4Testで問題集を買いたいです！