Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?
A. Customer insight, customer value strategy, customer & partner engagement.
B. Customer demographics, customer geography, customer affluence.
C. Customer potential, customer transaction capture, customer fulfillment.
D. Customer returns, customer purchases, customer order changes.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
You can create a powerful self-service experience for the customer using?
A. The IBM Commerce Framework
B. The IBM Customer Service System
C. The IBM Enterprise Service Process Manager
D. The IBM Customer Experience Suite
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?
A. A case worker can skip the customer feedback and get directly to focus on the problem at-hand
B. Integrated analytics help organizations understand the impact of case loads.
C. A case worker has all the information needed to improve case outcomes and optimize decisions
D. Deliver case workers the solution in a fraction of time of other approaches
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?
A. Commerce light.
B. Mobile starter store.
C. Mobile shopping studio.
D. Mobile framework.
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
While they each can be deployed to support other non-IBM platforms, what is the key synergy in a joint WebSphere Commerce and Coremetrics deployment?
A. Recognized best of breed customer interaction platform.
B. Rapid time to value, based on pre-integration and common marketing constructs.
C. Recognized best of breed web analytics and 1:1 marketing.
D. Support for social networks, affiliates, and content aggregators.
正解:C
解説: (Pass4Test メンバーにのみ表示されます)