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質問 1：
Impact Analysis is a part of which process?
A. Incident Management
B. Release Management
C. Change Management
D. Configuration Management
正解：C
質問 2：
Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Security Management
B. License Management
C. Risk Management
D. Configuration Management
E. Inventory Management
正解：B,E
質問 3：
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?
A. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
B. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
C. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
D. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.
正解：A
質問 4：
Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)
A. Incident
B. Inventory
C. Service Request
D. Work Order
E. Workflow
F. Change
正解：A,C,F
質問 5：
How can a user view the topology of a configuration item (CI) affected by an incident?
A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. From the incident record, navigate to the CI Topology tab
正解：C
Impact Analysis is a part of which process?
A. Incident Management
B. Release Management
C. Change Management
D. Configuration Management
正解：C
質問 2：
Which two activities are included in the scope of IT Asset management? (Choose two.)
A. Security Management
B. License Management
C. Risk Management
D. Configuration Management
E. Inventory Management
正解：B,E
質問 3：
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?
A. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
B. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
C. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
D. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interlaces and workflows that facilitate cross-silo cooperation.
正解：A
質問 4：
Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)
A. Incident
B. Inventory
C. Service Request
D. Work Order
E. Workflow
F. Change
正解：A,C,F
質問 5：
How can a user view the topology of a configuration item (CI) affected by an incident?
A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. From the incident record, navigate to the CI Topology tab
正解：C
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