質問 1：
With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?
A. when the telephone extension is configured on the station form
B. when the agent's login ID is administered in the switch
C. when the agent logs in at that telephone
D. when the station has Auto Answer enabled
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?
A. Skill Assignment
B. Feature Access Codes (FACs)
C. Dial Access Plans
D. Business Advocate (BA)
正解：A
質問 3：
A customer with Avaya Aura Call Center Elite Multichannel is ready to install and configure Elite Multichannel Reporting.
Which step must be performed first?
A. Configure Media Director for reporting services
B. Configure Microsoft SQL reporting services
C. Create the ASContact database
D. Deploy Application Management services
正解：B
質問 4：
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
A. Call Management System (CMS)
B. Expert Agent Selection (EAS)
C. Business Advocate
D. Hunt Group
E. Service Level Maximizer
正解：B,C,E
質問 5：
A customer with Avaya Aura Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request.
Which Elite Multichannel component would generate the work item object required to support this request?
A. the Voice Media Store
B. the Media Director
C. the AES
D. the XML server
正解：C
質問 6：
The Avaya Aura Call Center Elite Multichannel client is looking to use Preview Contacts in their call center.
Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)
A. Preview contacts can be scheduled daily, weekly or for holidays
B. The agent can select from a list of available email addresses to initiate contact with a customer
C. Each contact is assigned the same priority
D. Each contact can be assigned a preferred agent
E. Calls are only made by agents so they have control over the call
正解：B,D
質問 7：
An email contact is queued up with a medium priority for an agent.
Where is the priority for the contact set?
A. in the Media Store
B. in the Communication Manager
C. in the Application Manager Director
D. in the Media Director
正解：C
質問 8：
What is the purpose of the XML Server?
A. It provides a link between an Elite Multichannel Agent Desktop application, and the applications which have been stored in a database
B. It connects to Communication Manager directly, and performs Elite Multichannel Agent login/logout functions
C. It sits between the client connection and the AES server connection, and translates CTI requests and events
D. It provides a connection between the Simple Messaging Media Store, and a web service running on an IIS Server
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
With Expert Agent Selection (EAS), when is an agent's internal login ID associated with a specific telephone?
A. when the telephone extension is configured on the station form
B. when the agent's login ID is administered in the switch
C. when the agent logs in at that telephone
D. when the station has Auto Answer enabled
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?
A. Skill Assignment
B. Feature Access Codes (FACs)
C. Dial Access Plans
D. Business Advocate (BA)
正解：A
質問 3：
A customer with Avaya Aura Call Center Elite Multichannel is ready to install and configure Elite Multichannel Reporting.
Which step must be performed first?
A. Configure Media Director for reporting services
B. Configure Microsoft SQL reporting services
C. Create the ASContact database
D. Deploy Application Management services
正解：B
質問 4：
When a customer upgrades from Basic Avaya Call Center to Avaya Aura Call Center Elite, which three features are added? (Choose three.)
A. Call Management System (CMS)
B. Expert Agent Selection (EAS)
C. Business Advocate
D. Hunt Group
E. Service Level Maximizer
正解：B,C,E
質問 5：
A customer with Avaya Aura Call Center Elite Multichannel wants to identify and act on abandoned calls with a callback request.
Which Elite Multichannel component would generate the work item object required to support this request?
A. the Voice Media Store
B. the Media Director
C. the AES
D. the XML server
正解：C
質問 6：
The Avaya Aura Call Center Elite Multichannel client is looking to use Preview Contacts in their call center.
Which two features of preview contacts could they use to ensure that the preview contacts are handled consistently in the call center? (Choose two.)
A. Preview contacts can be scheduled daily, weekly or for holidays
B. The agent can select from a list of available email addresses to initiate contact with a customer
C. Each contact is assigned the same priority
D. Each contact can be assigned a preferred agent
E. Calls are only made by agents so they have control over the call
正解：B,D
質問 7：
An email contact is queued up with a medium priority for an agent.
Where is the priority for the contact set?
A. in the Media Store
B. in the Communication Manager
C. in the Application Manager Director
D. in the Media Director
正解：C
質問 8：
What is the purpose of the XML Server?
A. It provides a link between an Elite Multichannel Agent Desktop application, and the applications which have been stored in a database
B. It connects to Communication Manager directly, and performs Elite Multichannel Agent login/logout functions
C. It sits between the client connection and the AES server connection, and translates CTI requests and events
D. It provides a connection between the Simple Messaging Media Store, and a web service running on an IIS Server
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
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