1682 お客様のコメント
質問 1：
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A. Increase the File System Partition size on the CMS.
B. Increase the Data Storage Allocation on the CMS.
C. Increase the Free Space Allocation on the CMS
D. Increase the number of VDNs on the Communication Manager
正解：B
質問 2：
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
A. Avaya Business Advocate
B. ASA-Average Speed of Answer
C. EWT- Expected Wait Time
D. Percent in Service Level
正解：A
質問 3：
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS defines which features an agent may access.
C. COS restricts the calls a user can make and receive.
D. COS is used to restrict calls between incoming and outgoing trunk groups.
正解：B
質問 4：
A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Service Objective
B. Dynamic Threshold Adjustment
C. Vector Queuing Priorities
D. Dynamic Percent Allocation
正解：B
質問 5：
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A. /cms/install/canfig.sog
B. /var/log/cms_nstall.log
C. /var/adm/messages
D. /tmp/install.log
E. /cms/install/logdir/adminlog
正解：E
質問 6：
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A. E is a standard vector code for evacuation
B. E is assigned to a VDN that routes calls to an evacuation vector
C. E has a vector variable that is changed when an evacuation is required
D. E has been administered as a Feature Access Code
正解：C
The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A. Increase the File System Partition size on the CMS.
B. Increase the Data Storage Allocation on the CMS.
C. Increase the Free Space Allocation on the CMS
D. Increase the number of VDNs on the Communication Manager
正解：B
質問 2：
Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?
A. Avaya Business Advocate
B. ASA-Average Speed of Answer
C. EWT- Expected Wait Time
D. Percent in Service Level
正解：A
質問 3：
What is the purpose of class of service (COS) administration of Contact Centre?
A. COS ensures that the most skilled agent receives calls first.
B. COS defines which features an agent may access.
C. COS restricts the calls a user can make and receive.
D. COS is used to restrict calls between incoming and outgoing trunk groups.
正解：B
質問 4：
A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A. Service Objective
B. Dynamic Threshold Adjustment
C. Vector Queuing Priorities
D. Dynamic Percent Allocation
正解：B
質問 5：
After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?
A. /cms/install/canfig.sog
B. /var/log/cms_nstall.log
C. /var/adm/messages
D. /tmp/install.log
E. /cms/install/logdir/adminlog
正解：E
質問 6：
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
A. E is a standard vector code for evacuation
B. E is assigned to a VDN that routes calls to an evacuation vector
C. E has a vector variable that is changed when an evacuation is required
D. E has been administered as a Feature Access Code
正解：C
Nakayama -
試験には受かりそうです。入り口の入り口である基本的なところまで説明してありとても解りやすいと思いました、買ってよかったです