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質問 1：
The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)
A. Create the community and define plans once it's established
B. Determine the community mission
C. Discuss shared values and how they want the community to feel
D. Invite all of their friends into the community
E. Set the community objectives
正解：B,C,E
質問 2：
A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?
A. Define the brand guidelines for cohesive content in the community
B. Review community posts and delete unprofessional content
C. Tell members they need to pay to stay in the community
D. Ask the members to provide profitable ideas for the community
正解：A
質問 3：
A community manager for a national chain department store has many internal stakeholders to manage, particularly across the departments of home and garden, men's fashion and women's fashion, which represent the highest sales volume.
The community manager needs to create a monthly content calendar that includes posts that represent each department.
What should the community manager do first?
A. Prioritize the content from the department that is the most polished and ready to post
B. Review previous post results and reuse the content that performed best
C. Research competitors and replicate popular creative tactics that perform well for them
D. Review briefs from internal stakeholders outlining key messaging, details and targets
正解：D
質問 4：
A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?
A. Survey community members for their most frequently asked questions about content themes.
B. Research popular content themes that may be relevant to the community.
C. Ask community members to share their most memorable community posts.
D. Review data for insights into high-performing content in the community.
正解：A
質問 5：
A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?
A. Call the local authorities immediately to report the threat
B. Delete the comments and ban the community member from the Page
C. Raise the issue to the most relevant point of contact internally
D. Open a conversation with the community member and discuss their concerns
正解：C
質問 6：
The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?
A. Block the member from the group to avoid the subject.
B. Reach out privately to the member to ask if responses from the team are unclear.
C. Remove the comment with the appropriate rule and explain possible disciplinary actions.
D. Invite other members to clarify that the question has been answered.
正解：C
The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)
A. Create the community and define plans once it's established
B. Determine the community mission
C. Discuss shared values and how they want the community to feel
D. Invite all of their friends into the community
E. Set the community objectives
正解：B,C,E
質問 2：
A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?
A. Define the brand guidelines for cohesive content in the community
B. Review community posts and delete unprofessional content
C. Tell members they need to pay to stay in the community
D. Ask the members to provide profitable ideas for the community
正解：A
質問 3：
A community manager for a national chain department store has many internal stakeholders to manage, particularly across the departments of home and garden, men's fashion and women's fashion, which represent the highest sales volume.
The community manager needs to create a monthly content calendar that includes posts that represent each department.
What should the community manager do first?
A. Prioritize the content from the department that is the most polished and ready to post
B. Review previous post results and reuse the content that performed best
C. Research competitors and replicate popular creative tactics that perform well for them
D. Review briefs from internal stakeholders outlining key messaging, details and targets
正解：D
質問 4：
A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?
A. Survey community members for their most frequently asked questions about content themes.
B. Research popular content themes that may be relevant to the community.
C. Ask community members to share their most memorable community posts.
D. Review data for insights into high-performing content in the community.
正解：A
質問 5：
A community manager runs a Facebook Page for a global banking organization. This is an established group with clear guiding principles and internal escalation protocols. A community member comments on a recent post to threaten the organization unless the member receives a resolution to a recent problem.
Which step should the community manager take?
A. Call the local authorities immediately to report the threat
B. Delete the comments and ban the community member from the Page
C. Raise the issue to the most relevant point of contact internally
D. Open a conversation with the community member and discuss their concerns
正解：C
質問 6：
The management team of a mobile app has expectations of maintaining a high level of efficiency. A community member of a group for the app has posted the same question several times over the past few weeks. The team has responded several times that the solution for that problem is still being developed. The member has started to repeatedly ask the same question in comments on unrelated posts.
The community manager needs to ensure this community member does not negatively affect other members.
How should the community manager proceed?
A. Block the member from the group to avoid the subject.
B. Reach out privately to the member to ask if responses from the team are unclear.
C. Remove the comment with the appropriate rule and explain possible disciplinary actions.
D. Invite other members to clarify that the question has been answered.
正解：C
Ikari -
とても分かりやすく丁寧に、600-101をすんなり理解できました。