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質問 1：
How can organizational culture best be described?
A. It is a collection of common practices based on the backgrounds of all employees within an organization.
B. It is a culture that is exclusively defined by the leadership of an organization.
C. It is a reflection of the ethnicity of management and owners within an organization.
D. It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.
正解：D
質問 2：
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
A. Social content management and using social techniques
B. Social awareness and relationship management
C. Joining social groups and actively communicating with them
D. Knowing social media and what people or situations can influence us
正解：B
質問 3：
What is the name of the professional that should have both breadth and depth of knowledge?
A. I-shaped professional
B. A-shaped professional
C. T-shaped professional
D. Service management expert
正解：C
質問 4：
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?
A. Provide team-building activities for each team
B. Share information on the organization's strategies
C. Implement one-on-one meetings between team members
D. Reward teams who achieve their goals ahead of target
正解：B
質問 5：
What is the main reason VeriSM re-defines traditional service management?
A. VeriSM regards the entire organization as the service provider with capabilities that work together.
B. VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
C. VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
D. VeriSM focuses on the big picture and does not provide practices for specific organizations.
正解：A
How can organizational culture best be described?
A. It is a collection of common practices based on the backgrounds of all employees within an organization.
B. It is a culture that is exclusively defined by the leadership of an organization.
C. It is a reflection of the ethnicity of management and owners within an organization.
D. It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.
正解：D
質問 2：
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
A. Social content management and using social techniques
B. Social awareness and relationship management
C. Joining social groups and actively communicating with them
D. Knowing social media and what people or situations can influence us
正解：B
質問 3：
What is the name of the professional that should have both breadth and depth of knowledge?
A. I-shaped professional
B. A-shaped professional
C. T-shaped professional
D. Service management expert
正解：C
質問 4：
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?
A. Provide team-building activities for each team
B. Share information on the organization's strategies
C. Implement one-on-one meetings between team members
D. Reward teams who achieve their goals ahead of target
正解：B
質問 5：
What is the main reason VeriSM re-defines traditional service management?
A. VeriSM regards the entire organization as the service provider with capabilities that work together.
B. VeriSM divides service management within an organization into separate entities so all entities can work autonomously.
C. VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.
D. VeriSM focuses on the big picture and does not provide practices for specific organizations.
正解：A
Kawano -
Pass4TestのおかげでVERISMEの試験に合格いたしました、次はPR2Fに挑戦行きたいと思います。電車などの隙間時間もデスクでも、効率よくVERISME学習できそうです。