最新なSalesforce Salesforce-Contact-Center問題集（209題）、真実試験の問題を全部にカバー！

質問 1：
The customer wants to track agent performance and customer satisfaction. Which functionality provides valuable insights?
A. Einstein Discovery
B. Field History Tracking
C. Process Builder
D. Reports & Dashboards
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
You're preparing historical call recordings for migration. Which step helps improve audio quality and accessibility for playback within the new system?
A. Converting call recordings to a supported audio format compatible with the new Contact Center platform.
B. Implementing speech-to-text conversion for call recordings and making transcripts available alongside audio files.
C. Optimizing audio file size while maintaining optimal sound quality for clear playback and analysis.
D. All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
Your scenario requires generating automated case updates based on customer interactions. Which Salesforce feature offers this capability?
A. Workflow Rules triggering email notifications and case updates based on specific events or field changes.
B. All of the above, depending on the desired complexity and automation level of case updates.
C. Process Builder sequences defining automated actions and data updates based on triggers and conditions.
D. Flow Builder with visual interface for designing automated processes and case updates triggered by interactions.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
You need to configure automated alerts for exceeding predefined KPI thresholds. Which tool facilitates this?
A. Flow Builder with visual interface for designing notification workflows and conditional logic based on metric data.
B. Process Builder sequences triggering notifications and escalating cases based on KPI deviations from target values.
C. All of the above, depending on the desired trigger point, notification action, and complexity of the alert workflow.
D. Omni-Channel alerts notifying supervisors of queue wait times exceeding set limits.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
A. Parallel deployment running both platforms simultaneously until full migration to the new system.
B. All of the above, depending on the platform integration complexity and desired downtime window.
C. Phased deployment migrating agents and customer access in groups to minimize service interruption.
D. Cutover deployment with a temporary system switch during scheduled maintenance time for minimal disruption.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
The company aims to reduce operational costs. Which KPI is most relevant to track their progress?
A. Average Cost per Case (CPAC)
B. Employee Turnover Rate
C. Customer Acquisition Cost (CAC)
D. Agent Resolution Rate
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
Based on Ursa Major Solar's goals of strengthening loyalty, increasing case deflection, and improving customer retention, the most suitable Experience Cloud template is the Customer Service template. Here's why:
During a workshop with a client, a consultant is made aware that the client wants to content social media strategy for their Contact Center. They want to allow their customers to message them through Facebook and also require the possibility for the customer to make posts on the company Facebook page. They do not want to create a case for every comment on their Facebook page, as some of the posts do not need a response.
Which set of solutions should the consultant recommend for all the criteria to met?
A. Digital Engagement and Social Studio
B. Social Customer Service and ISV partner solution
C. Digital Engagement and ISV partner solution
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 8：
The customer values user adoption and training. Which element should be prioritized in the implementation plan?
A. Comprehensive change management and communication strategy.
B. End-to-end user training programs and support resources.
C. Extensive technical documentation and configuration guides.
D. Development and testing of core functionalities before focusing on user experience.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 9：
The consultant should recommend implementing the requirement by setting up Support Holidays to specify holidays.
Ursa Major Solar uses a custom object to track customer orders. The
business would like the voice call linked to the primary order the customer is asking about How should a consultant accomplish this?
A. The consultant should accomplish the linking of voice calls to primary orders by creating a custom lookup field on the Voice Call object to the
B. Create a flow that references the custom object.
C. Create a junction object between the custom object and Voice Call Create a custom lookup field on the Voice Call object to the custom object
正解：A
解説: (Pass4Test メンバーにのみ表示されます)