最新なSalesforce Salesforce-Contact-Center問題集（209題）、真実試験の問題を全部にカバー！

質問 1：
You need to identify trends and patterns within Contact Center metrics. Which tool offers the most advanced data analysis capabilities?
A. Omni-Channel dashboards providing real-time insights and basic trend visualization.
B. All of the above, depending on the desired level of data exploration, predictive insights, and visual representations.
C. Einstein Analytics with advanced data blending, predictive modeling, and visual storytelling capabilities.
D. Salesforce Reporting with basic filters and data grouping for analysis.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
You're deploying a new escalation rule for voice calls in Omni-Channel. Which channel-specific cut-over requirement ensures timely intervention for high-priority calls?
A. Defining clear criteria for call escalation based on urgency and wait times.
B. All of the above, contributing to a robust and effective escalation process for voice calls within Omni-Channel.
C. Testing the escalation rule functionality with test calls and dummy scenarios before deployment.
D. Configuring the rule to trigger automatic notifications and case creation for escalated calls.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
You need to configure email templates for case updates and notifications. Which tool best suits this task?
A. Einstein Mail Composer powered by AI for personalized and responsive email content.
B. Entitlement Email Templates for automated communication based on service level agreements.
C. Salesforce Classic Email Templates with drag-and-drop content editing.
D. Lightning Email Templates with flexible design options and dynamic data merge fields.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
The customer wants to track case resolution times by product category. Which reporting and analytics requirement is most relevant?
A. Implement custom dashboards with visualizations of overall case volume and agent performance.
B. Utilize Einstein Analytics for advanced machine learning insights into case trends and root causes.
C. Develop custom fields and reports to categorize cases by product and track resolution times per category.
D. Configure reports with filters to break down case resolution times by agent and case priority.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
The environments that should have a two-way deployment connection in
this scenario are Test Sandbox and Production Org.
Which requirement needs to be met to perform a quick deployment for
change sets or Metadata API components without testing the full
deployment?
A. Components have been validated successful for the target event within least
70 days
B. Tests in the org or al local tests are run and Apex trigger have some coverage
C. Each class and trigger that was deployed is covered by at least 75% jointly
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
The customer lacks advanced AI capabilities for case deflection. Which AppExchange solution could be a good fit?
A. DocuSign
B. LiveChat
C. Einstein Bots
D. Salesforce Flow
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
You're preparing historical call recordings for migration. Which step helps improve audio quality and accessibility for playback within the new system?
A. Converting call recordings to a supported audio format compatible with the new Contact Center platform.
B. Implementing speech-to-text conversion for call recordings and making transcripts available alongside audio files.
C. Optimizing audio file size while maintaining optimal sound quality for clear playback and analysis.
D. All of the above, contributing to improved accessibility and analysis capabilities for historical call recordings.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)

質問 8：
Your legacy system stores customer data in different formats. Which tool helps assess data readiness for migration?
A. Data Migration Assistant (DMA) tool for analyzing data format and compatibility.
B. Data Quality Rules within Salesforce highlighting inconsistencies and missing information.
C. Custom Apex code scripts developed to assess and clean legacy data for migration.
D. Salesforce Data Loader for bulk data imports and mapping.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 9：
The consultant should suggest UMS configure its Experience Cloud site to support the desired chat routing using the following approach:
Pass in the User ID field as a hidden pre-chat field and check the value of that field in an Omni-Channel flow to determine the routing destination.
The customer service manager at Universal Containers wants to implement a process to ensure cases that are not resolved in time get brought to the attention of more experienced service agents. A consultant has proposed to implement case escalation rules for this. Which best practice should the consultant observe when configuring case escalation rules?
A. Create a maximum of 25 Rule Entries to make the escalation rules easy to maintain for an administrator.
B. Put the most complex escalation Rule Entry at the end of the sort order to improve system performance.
C. Create a catch-all Rule Entry at the end of the sort order so that if no other entry is met a case still gets evaluated.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)