最新なSalesforce Salesforce-Contact-Center問題集（209題）、真実試験の問題を全部にカバー！

質問 1：
The best dashboard in Service Analytics for UC's service report
requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that contains 50 object references. Which steps should UC take to achieve this?
A. Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report
B. Create a custom report type Select four object relationships Select adal from extra objects
C. Create 10 service reports Select the objects Combine the service reports
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 2：
Validating email functionality involves testing delivery and content accuracy. Which tool helps with email address verification?
A. Data Loader functionality for bulk email address validation against external databases.
B. Salesforce Sandbox environment for sending test emails and verifying recipient details.
C. Einstein Validation Service for real-time email address verification during data entry.
D. Salesforce Reports with filters to identify cases with invalid email addresses.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 3：
The consultant should recommend UC configure the solution by setting up the organization's default business hours and creating an escalation rule where the case matches the criteria associated with different business hours.
An administrator has activated Omni-Channel routing on a queue for the first time. However, agents are not seeing the work that was already in the queue What is the reason for the work that was already in the queue not being pushed to agents?
A. The type of work that was in the queue is not in the Selected Objects list on the queue under Supported Objects
B. Records that exist in a queue prior to Omni-Channel routing activation will not be pushed to an agent.
C. The Apply to existing records in queue option was not selected.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 4：
Your bot design includes integration with external systems for data retrieval. Which security protocol safeguards data exchange?
A. API authentication mechanisms ensuring authorized access and verification for data exchange.
B. Secure Sockets Layer (SSL) encryption protecting data transmission between the bot and external systems.
C. All of the above, forming a multi-layered security approach for data exchange with external systems.
D. Field-Level Encryption selectively encrypting sensitive data fields within the bot's data storage.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 5：
You need to configure automated alerts for exceeding predefined KPI thresholds. Which tool facilitates this?
A. Flow Builder with visual interface for designing notification workflows and conditional logic based on metric data.
B. Process Builder sequences triggering notifications and escalating cases based on KPI deviations from target values.
C. All of the above, depending on the desired trigger point, notification action, and complexity of the alert workflow.
D. Omni-Channel alerts notifying supervisors of queue wait times exceeding set limits.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 6：
The customer wants to enable self-service options for simple issues. Which Salesforce capability would be most helpful?
A. Knowledge Base
B. OmniScript
C. Process Builder
D. Web Service API
正解：A
解説: (Pass4Test メンバーにのみ表示されます)

質問 7：
Universal Containers (UC) requires agents to use their mobile devices as part of the daily operations. In order to do that, agents need a service app that can be published on AppExchange. Which kind of environment should UC use to develop and deploy this app on Appexchange?
A. Sandbox
B. Source org
C. Scratch org (correct)
正解：C
解説: (Pass4Test メンバーにのみ表示されます)

質問 8：
Validating Omni-Channel routing effectiveness involves monitoring agent workload. Which tool helps with this?
A. Agent Workbench showing assigned tasks and workload across different channels.
B. All of the above, offering comprehensive views of agent workload and queue distribution for optimizing routing.
C. Supervisor Console providing insights into agent status, chat transcripts, and performance metrics.
D. Omni-Channel dashboards displaying real-time agent activity and task queues.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)

質問 9：
The customer requires ongoing training and support for agents using the new Salesforce Contact Center system. Which support option is most suitable?
A. Leverage partner resources and certified consultants for specialized training and implementation guidance.
B. Develop custom training materials and conduct internal workshops for agent familiarization.
C. Implement Premier Support with dedicated access to expert consultants and proactive issue resolution.
D. Utilize Trailhead online modules and Salesforce documentation for independent learning.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)