Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

A. Add a decision in the Item Return process to change the stage when a return is not necessary.
B. Add a condition to skip the Item Return stage when a return is not necessary.
C. Add an Item Retention alternate stage and define a process for retention of item.
D. Replace the Wait step in the Item Return stage with a Change Stage step.
正解:B
質問 2:
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
A. An accountant wants to list the largest order for the last month, for each customer account.
B. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
C. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
正解:A,C
質問 3:
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.

The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?
A. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
B. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
C. Configure the Wait step so that only one child case must resolve before the parent case can continue.
D. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
正解:D
質問 4:
A bank wants to allow customers to deposit checks through their mobile phones. The check amount, bank routing number, and payer account number are scanned and sent to a check clearinghouse for processing.
Select each description on the left and drag it to the appropriate Three Pillars element on the right.

正解:

質問 5:
User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?
A. Update the User A account to access the same portal as User
B. Add the My Cases page to the User A role.
C. Add the My Cases page to the User A profile.
D. Update User A to the same role as User B.
正解:D
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Seki -
見やすいレイアウトで内容も充実した情PEGAPCBA84V1の教科書です。通勤などの隙間時間に読み進めることができて助かります。