最新なEXIN EX0-115問題集（136題）、真実試験の問題を全部にカバー！

質問 1：
Which factor partly determines the priority of an Incident?
A. the requisite resources
B. the wishes of the customer
C. the impact
D. the category
正解：C

質問 2：
Which statement with regard to Information Security Management is true?
A. Management with appropriate authority shall approve an Information Security policy.
B. Information Security Management to specifically focus on managing Information Security effective within all information systems.
C. Security Incidents shall only be reported and recorded if they affect more than one user
D. Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
正解：A

質問 3：
Through which process does the implementation of a new or changed service, including closure of a service, need to be planned and approved?
A. Release management
B. Service level management
C. Change management
D. Business relationship management
正解：C

質問 4：
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
A. Incident Management
B. Level Management
C. Service Desk Service
D. Problem Management
正解：C

質問 5：
What is the contribution of Availability Management to the Service Level Management process?
A. Availability Management supplies data about the availability requirements of users.
B. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
C. Availability Management acts in consultation with users to determine the availability of IT services.
D. Availability Management provides information about the availability of the services being provided.
正解：D