最新なEXIN EX0-114問題集（78題）、真実試験の問題を全部にカバー！

質問 1：
Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
A. Capacity Management Financial
B. IT Service Continuity Management
C. Availability Management
D. Management for IT Services
正解：A

質問 2：
Which process or function has the responsibility of distributing information to users?
A. Incident Management
B. Change Management
C. Customer Relationship Management
D. Service Desk
正解：D

質問 3：
What is a Known Error?
A. A Problem that is resolved
B. A Problem for which the cause and Workaround have been identified
C. A serious incident whose resolution is known
D. A Problem that cannot be matched
正解：D

質問 4：
What is the difference between a process owner and a process manager?
A. a process owner is a director and a process manager is a manager
B. a process owner is responsible for the effectiveness of the process and a process manager is responsiblefor the realization of the process
C. a process owner must have a Manager's Certificate and a process manager must have a Practitioner'scertificate
D. a process owner will work directly with business leadership and the process manager only works within IT
正解：B

質問 5：
What defines Service Quality?
A. Providing a cost-effective service
B. A series of activities that can be assessed in advance by a provider and customer
C. Meeting stated customer requirements and expectations
D. Achieving a 99.999% continuous level of availability
正解：C

質問 6：
Different types of events are reported to the Service Desk. Which event is an incident?
A. Information about the rollout of a specific application
B. A report that the printer is not working
C. A request for the installation of a new bookkeeping package
D. A notification that a new toner cartridge has just been installed in a printer
正解：B

質問 7：
Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?
A. Change management
B. Availability management
C. Financial management for IT services
D. Problem management
正解：A

質問 8：
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
A. to be able to charge to the correct users of the service
B. to be able to provide reports to management
C. to prevent repetitive occurrence of Incidents
D. to provide input to the Capacity Database
正解：C